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Hello I wrote up a letter and got an "error processing payment message". But then I checked my credit card and noticed the payment went through. Will the letter get sent?
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Inappropriate?Hi Rodney,
We're so sorry about the issues people have been having with paying this morning.
The service we use to process credit card payments, Amazon Flexible Payments Service, is having some trouble.
You can see it mentioned on their 'dashboard' at this URL: http://status.aws.amazon.com/
It looks like payments have recently been getting through though, and I see your letter in our admin console, as having been paid for successfully.
So, at this point it should be sent. I believe you should also have received an email receipt too, by this point. If you wish to cancel the letter, you can do so by accessing the URL in that email.
( Please contact us via the Contact form if you want to discuss issues specific to your letter, that way we can exchange the letter ID, etc, in private. )
Thanks for your purchase, and we're sorry that we are having these problems. I know that people at Amazon are working on fixing the issue.
Kevin
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