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Dear Snapfish & Get Satisfaction users,

My name is Otto Imken and I am the Customer Support Manager at Snapfish. I’ve really enjoyed being able to get direct feedback here at www.getsatisfaction.com/snapfish from our dedicated and thoughtful users. Because you all have been so helpful in the past, I thought I would ask for more feedback from you all about some recent changes we’ve made here at Snapfish Customer Support.

On June 1, 2008 we relocated our Snapfish US Telephone Support Team to a new partner located in Hyderabad, India. We spent months planning the transition before it happened and we have spent the past two and a half months since then working hard to make the change a successful one. My Snapfish Level 2 Support Team here in San Francisco, CA has spent literally a few thousand hours with the new Telephone Support team training, traveling, monitoring, advising, answering questions, fixing bugs, redesigning processes and generally doing everything we can to help this new team give you, our users, the best support we possibly can.

After two and a half months of hard work we know that there is still plenty to do but, overall, we think our new Snapfish US Telephone Support Team has done a very good job at meeting our high standards of training and knowledge. But it is not our opinion that really matters: you are the ones who will decide whether we have been successful or not.

Therefore I would like to ask that you send us any and all feedback you have about Snapfish Telephone Support, specifically about Telephone Support you have received since June 1, 2008: positive or negative, suggestions or complaints, any feedback you have is welcome. Please post it on this topic online for all to see and share or, if you’d like to keep your feedback private, please drop me an e-mail at otto.imken at hp.com or call me at (415) 979-3910 to let me know what you think. I’m here Monday-Friday 8:00am-4:30pm Pacific time and happy to talk.

If you have not tried our free telephone support and you have a question about our site, our services, or an order you have placed, please feel free to call us at: (800) 634-4500 Monday through Friday, 9am to 11pm EST or Saturday and Sunday, 9am to 5pm EST. Our contact info is always located on our site at http://www.snapfish.com/contact

Thanks in advance for your feedback and we promise to listen and use your comments and ideas to make our support the best in the business.

Yours, Otto

Otto Imken
Worldwide Customer Support Manager
Snapfish by HP
tel: +1-415-979-3910
e-mail: otto.imken at hp.com