i would really like a phone number for Snapfish customer service - why can't i find one!?

I see this number on their Web site: 1-800-634-4500.

Hi Dean,
thanks for the detailed and personal response. I figured that was the case with the Web forms. Spam is always a concern. Still, it's easy as companies to replace real human interaction with "well-engineered" systems, particularly in customer service. The fact that you're here talking with us openly is a powerful antidote to the brutal efficiency of stock answers.

I have been looking for a contact # too. I have emailed Snapfish 3 or 4 times, and have only got a response from the first one regarding an order I placed 6 days ago that is still being processed and was supposed to take 2 days to process and be shipped on the 17th. It is now the 20th and we are leaving this weekend. It still hasn't been shipped and I am concerned I will not get my grandmother's gift before we leave. I am very frustrated!!

Give them a ring and hopefully they can help at this last minute!: 1-800-634-4500.

Just an idea, but I did not even look at the contact page for the # b/c right above it, it says something about advertising on the site, so at first I thought that was what that page was for.

Thanks for your help. I'm glad I found a # somewhere.

Dean,

I too had the problem finding the phone number and appreciate your response--my problem is similar, as I've sent FOUR SEPERATE refund requests spanning over the last month and not a single one has been even given a simple REPLY, much less the refund. I am at the end of my rope. I don't think I should have to call someone IN ADDITION to the refund form I've filled out four times, but it is my last resort before running to the BBB and utilizing similar, more public means of bringing awareness to the fact that in my experiences so far, it is difficult, if not nearly impossible, to reach someone at this company.

Snapfish absolutely needs to change their customer service mechanisms. Unless something magical happens, they have completely lost me--a long time, frequent customer--over their total inability to connect to customers in need and adhere to their "110%" guarantee".

I have also been looking for a number for snapfish, but my dilemma is that i live overseas and have already sent 2 emails with no reply!! I have been waiting for my order for over 16 days now it was shipped on the 17th of Jan and is still not here!! I am leaving for australia soon and she will be gone by the time i get back!!! so if it is not here within the week i will have to send it to her, in the US!! (where it was originally sent from, how silly is that!?)

I ordered 2 gifts for Mother's Day on 4/30, it shipped on 5/1 and I still don't have it. Tomorrow is Mother's Day. Not good!!! Tried to call but msg says that Snapfish is closed on the weekend. The e-mail confirmation says that I should have had my order within 3-5 business days. It's been 6. This is really unacceptable.

I can't believe I had to google "customer service number snapfish" to find this link. Bottom line - Snapfish isn't prominently making its number available. Who on earth clicks on "about us" to get an actual phone number to talk to a real human being for customer service? The "about us" page is generally for people looking to be hired by you. All of your customer service links are extremely frustrating when nothing corresponds to my problem, but I spent a ridiculous amount of time combing through the copious amounts of useless options. What makes your customer service page even more insulting is you have 240-character limit on asking a question or reporting a problem. Sure, I get that you want a concise explanation, but if you are smug enough to assume that you'll never have a problem reported that takes longer than 2 text messages to convey, AND you don't make your number available from your customer service links, expect people to be frustrated. Expect to lose customers.

I tried to use a coupon code HIMOM around 10:30pm PST on 5/11, which according to the email Snapfish sent me, should expire at 11:59 PST on 5/11. On the last confirmation page, the order total reflected the expected amount with the coupon applied. When I clicked to purchase, the coupon disappeared and the order total changed. I want the coupon to be applied or for the order to be canceled.

Oh look at that. This problem took more than 240 characters to report.

i'm trying to cancel me order, but i don't know how, they don't give this option or a number that we could call

i was just wondering why it says my zip code is invalid...i'm trying to purchase the prepaid pix...and it keeps sayin invalid zip...idk y but i was just wondering am i entering it wrong? jus 5 digits right?

I went online today to look at some pictures. My internet explorer froze while I was looking at the pictures, so I had to close the browser. When I looked at my bank account this afternoon, somehow I was charged for an order I never placed. I called your 'customer support' and was told the order could not be canceled, even though I did not place it. I was told I would have to return the pictures when they arrive. If I do so, will I receive a full refund for the shipping costs as well? I will never purchase another picture from your company again. This is the third messed up order I have had to deal with in the past month. And now I have tried to write all of this down on Snapfish's 'customer support form' and it won't let me write all the text. This is ridiculous.
Jacob Whitlow

not only is it impossible to find their number (thanks for posting it above), but they have online chat help somewhere - it is just impossible to locate.

on august 6th i sent an email inquiring where my order was, and they told me it had been shipped on july 27th and i should allow 4 business days for it to arrive. needless to say, they have left me speechless.

We just ordered photos to be used for our wedding and had them shipped overnight. All 90 of them came without the white border we specified (and is also highlighted on all the examples on their site). I was also incredibly frustrated with their customer service. I called the number on their website which went to a customers service center, but they said they don't have snapfish as a client.

I found it especially frustrating because they tell you how to get to their San Francisco offices (I work in Sf) but the pictures come from Maryland the returns go to Tennessee. I understand outsourcing automated products like this, but it seems very strange to provide directions to your offices when no products originate there and you cannot directly contact them.

I'm going to be really upset if they do not refund our shipping as well.

Hi Dean,
Yep, that is the number I called last night. She said that they didn't handle your calls and suggested I called the free 411 directory. When I did they didn't have a listing.
An email to you is on its way.

Well that was fast! Dean refunded my original order immediately and offered to cover the shipping cost of the new one. He also asked more specifics about my cs experience, which I hope will lead to others not experiencing the same thing.

I'll wait to be totally happy until I have them in hand.

Wow, I agree with the sentiment in this forum. We've used Snapfish a few times, and now am trying to start a new album and upload some pics for printing, all we get is a "please wait" screen that never goes away. Could not find a number on the site (now I know it's buried 4 screens deep), had to go through the email option (which limits the number of characters so I can't describe my config, or anything else about the problem.) We had been happy Snapfish customers but since we now have sat all weekend not knowing what to do, I think I'll use the time to try Shutterfly....Are there any Snapfish folks who know about this problem that actually work weekends when most of us have the time to do things like this?

Alan L.

the number is 1800-634-4500

I've also had terrible customer service with Snapfish. I ordered 100
photos on Sept 7, and Snapfish sent me 50 photos printed at the wrong
size, 4 X 6, rather than 5.3 X 4. (Digital photos have to be printed
at 5.3, or the pictures will be cropped.). Some of the heads in my
photos were cut off.

Snapfish had me mail back the photos and credited my account, rather
than just printing the photos at the correct size. I had to go back
and pick out 50 photos.

Today I got the 50 photos, and the are the wrong size again! I emailed
Snapfish, but got back a response telling me my email was not specific
enough. This angers me. I don't feel like I am talking to a human, but
to automated system with fake understanding. I had 500 photos uploaded
to Snapfish to print, but now I will have to upload them to Kodak,
because I simply can't trust Snapfish do print them right, and can't
seem to speak to a human who will give me anything other than a pat
response.

It took snapfish a full 24 hours to contact me today. Now I am given
yet another pat response.

It took snapfish a full 24 hours to contact me today. Now I am given
yet another pat response.

"With our new 'TrueDigital' print size, our system detects whether you
have photos in your cart that might benefit from that new size, and a
popup screen will give you the option to choose the TrueDigital aspect
ratio, instead of 4x6. You will not be able to choose that size if the
page does not popup automatically."

I did see the window that Snapfish says didn't exist and in fact got a
receipt after I placed the order indicating that I would get the 5.3
(digital size). I wrote this in *each* of my previous two emails. But
the customer service hasn't read the emails carefully.

Worse, the customer service isn't acknowledging the anger I expressed
in each of the previous two emails. It as if I had just asked them a
question, rather than expressed anger (though in a reasonable way) at
the way the situation was handled. Snapfish is brushing aside my
concern.

It has now been nearly a month since I ordered those photos. I still
don't have them. I still can't speak to anyone who will realize that a
customer has been made angry.

I'm middle aged, and I would have to say that this is the worst
customer service I have ever received.

Hi,

I'm very sorry for the inconvenience. Could you please let me know your email address or order number so that we will investigate and provide you the accurate solution for your concern.

Thanks,
Harry

My email address is phthenry@iglou.com

>>Any images that do not match the digital aspect ratio are printed 4x6. That is why a single order may contain a mix of 4x6 and 4x5.3 prints.

Tony,

There are two interrelated problems here. You only addressed one (though not very thoroughly).

The first (and most serious) problem is the awful customer service I received. Your response above is good because you try to understand the problem and correct it. In contrast, the responses I got from India (to where you have outsourced your customer service) were dismissive to the point of being rude.

Now on to the actual technical problem. The problem is a bit more complicated than you describe, so let me break down my order:

1. 7 photos taken with a point and shoot (Canon A75 powershot) camera. These photos were cropped by me at home.

2. 43 photos taken with a professional (Canon Xti) digital single reflex lens camera, also known as a DSLR. These photos were not cropped.

The 7 photos were taken with the point and shoot camera have unacceptable cropping done by Snapfish, which results in heads being cut off, or other important parts of the photo missing.

The 43 photos with the DSLR have absolutely no cropping done by Snapfish. These photos look like my original images, and now I realize they are completely acceptable.

But your site and your explanation are not accurate. It apparently is not true that digital photos have to be printed in a 5.3 X 4 format to ensure their integrity. Only those some pictures (those taken with a cheaper point and shoot camera) need to be printed at 5.3 X 4. I did not know this and had no way of knowing it. Your site led me to believe otherwise. I got 50 pictures and saw that they measured 4 X 6. I saw that some heads were cut off, so I assumed all the pictures had areas cropped out, which is not the case.

All this confusion could have been avoided if I had gotten a response like you gave me. Real customer service would have solved the problem. Instead I got responses that showed the representatives from Snapfish couldn't bother to take the time to understand the problem. This lack of concern happened twice.

The first time occurred when I got the original batch of photos. I ordered 100 photos at the size of 5.3 X 4. I pressed the confirm order button. I then saw that my order sheet had 50 at the 5.3 X 4 size, and 50 at the 4 X 6 size. I immediately emailed Snapfish and explained what had happened. But rather than trying to explain the problem, Snapfish simply replied with a pat response, telling me it was sorry I was unhappy with my order, and I could get a refund by returning the photos.

I did return the phots, and got the same problem, and again, got no explanation. I actually had to do multiple searches on the web before I even found this website, before I got a human response rather than a robotic one. Had I gotten a response such as yours, I would not have had to send back the pictures, and Snapfish would not have to reprint them. I would not have had to spend hours searching the web for a solution.

I would also like to add that Snapfish's policy of cropping photos that don't fit the exact digital size of 5.3 X 4 inches is absurd. I understand that Snapfish can't print at any arbritary size, but it should then make the photo fit the 4 X 6 frame, and fill in the extra space with white, exactly as Kodak does. After all, Snapfish is not the local phramacy store. As one of the largest printer of pictures in the world, it should be able to handle this common problem.

At the least, Snapfish should tell users that their photos will be cropped if they don't match the exact ratios of 4 X 6 or 5.3 X 4. And really, any major company should at least be able to explain this fact *after* the mistake has been made.

At his point, I see that I have only 7 unacceptable photos. I am not going to waste any more time on 70 cents of pictures. But I will say that because of the initial poor customer service I received, I won't be doing business with Snapfish anymore. I had uploaded 500 photos, planning to print them. I now won't.

Snapfish has made a decision to outsource its customer service to India, and to so underfund the customer service as to make it almost unworkable. Others (for example, at the photo net forum) have had similar experiences.

Snapfish Sucks! Their Call Center was moved to India, and they moved American jobs to India! Then when you call the 1-800-634-4500 number, you are on terminal hold, then finally you get to speak to some Indian person that could care less and is not knowledgeable about your problems.

Do not spend the hours typing in captions for your photos -- after you do, you cannot get them printed out on your albums anyway. Also, snapfish does not traditional photo albums even offered!

Stay American, and Stay Customer Oriented -- Stay away from Snapfish!

I cannot contact snapfish. they are supposed to give me my free photo book from the oprah show and are now making her look bad. They charged my account the full price and now I am being cut off of the phone line and cannot be helped online.

Alie...just had the same problem. SNAPFISH SUCKS!!! Even when you do find the customer service number, it's impossible to get to a human being. This is a perfect example of Customer NO-SERVICE, as Clark Howard. I'm taking my business to Shutterfly.

Customer Support
Visit our customer support page to find the best way to get in touch with us.

Phone: 1-800-634-4500 (for U.S. customers only)
Monday to Friday - 9am to 11pm EST
Saturday and Sunday - 9am to 5pm EST

Snapfish Corporate Headquarters
303 Second Street
South Tower, Suite 500
San Francisco, CA 94107

Fax: (415) 979-3708
Web site: www.snapfish.com

I having been trying to contact Customer for three days via fax, phone and email and have no luck! The recording on the 800 number says there are technical difficulties and to call back later
They owe me over 100 photos that I have paid for!

#53548384-02P

SNAPFISH IS AN INDIAN COMPANY THAT SHIPPED ALL OF THE JOBS THAT WERE IN THE UNITED STATES TO INDIA. Do not do business with them if you are American! Also, they do a terrible job.

Go American, I think that your hateful approach isn't wanted on our site.

I actually work near the Snapfish offices, and I even walked over there one day to meet with them. While there, I met some of their customer service folks, and they were pretty nice folks.

If you have a problem, we're here to solve it. If you're just here to complain, this may not be the best place for you. We're shooting for productive solutions here, and it's a two-way street.

FACT: The snapfish call center was moved and is in India. This is the only customer interface.

Nothing hateful here, just Patriotic!

Also, the India call center is terrible and do not understand snapfish's products and processes. One is also on hold forever. I took my business elsewhere, and encourage others to do the same.

I am unable to contact Snapfish as well. The credit is not showing up on my account. This is really frustrating. There is also NO live chat feature on the site and there is NO contact information (toll-free number) either! I had to do a Google search for the number (and I came to this site for the number). The office is closed so that is no help. The only thing that they have is an e-mail option, which I know won't be answered until at least Monday. This is really annoying. It is amazing how they take away support options during prime promotional moments.

I just placed another order with Snapfish and have been pleased so far but now they charged my order to my old credit card and not the new one and I can't get anything done about it. Not to be rude, but the customer service people (wherever they are), are not helping me, and not understanding what I am trying to explain. Please help!! Very frustrating. I just need this order billed to the right credit card!

800-634-4500 snapfish

Hi i got an email from you guys for free shipping???? I live in canada and i have a book made that is free and you have this one day deal for free shipping SHIPALLFREE but you need a 16 digit number i dont have??? Thanks Jessie
jess_23456789@hotmail.com

jkedd_2008: enter code "SHIPALLFREE" at checkout

Hello! After 3 intents in downloading and creating my free album (offered on the Oprah show) I have finally been able to finish without it being deleted. However, now it seems to be stuck in "performing autosave" and I can't click on "add to cart". What can I do? I am afraid to start over and not find it SAVED on my account and then having to start all over again!!!! I do not want to miss this offer especially after working so many hours in just creating the album! HELP PLEASE!!! Thanks, Caroline

As you can probably tell from the comments here, poor customer service is not a new thing for Snapfish. They were bought by Hewlett-Packard (HP) a while back, and this is typical HP customer service. I will never do business with any HP-owned company ever again!

Snapfish, will not answer their 800 number, can not redeem any so called credits, Oprah free book will not work , I was charged full price!! I hope Oprah gets word of how Snapfish operates.!! What is their problem??

I placed an order last night, and then noticed afterwards that one of my edits hadn't saved!!!! I tried to find a phone number to call...I cannot find one for calling from Canada, only a US resident one :( So this morning I thought "ok, I will email and ask my questions." Well they limit you to 240 characters??? Why?? Alright, I got my email down to enough characters and now it won't submit!!!!! Has anyone got any helpful advice for me??? I would just like to know if my edit saved on my photo book that I ordered, but maybe didn't save on the one in my account. And if it didn't save on the one I already ordered...is there anyway possible to get it edited before they print it??? I will keep trying to submit my email, but I would like to know if there is a better way to get ahold of customer service from Canada. Thanks in advance :)

I am right there with you. I have spent way too much time trying to contact CS. I cannot find a phone #, nor the "Live Chat" option that Snapfish references. I think I will need to find a more consumer friendly site. I am beyond frustrated.

I also tried many times to submit my photo book for the free "Oprah" offer. It would never go through or Snapfish wanted to charge me full price and not honor the free Oprah promo. I have spent days working on this book, the photos, etc. My order still did not submit. I have emailed Snapfish today, but after reading all the posts, I doubt that Snapfish will honor their Oprah promo because I could not get the photo book to process correctly on Snapfish. I am a first time customer and will be a last time customer if Snapfish refuses to honor their promise. I also dislike dealing with a company that thinks so little of their customers and treats CS as an after thought. Dealing with any company that outsources their CS to any foreign country is a poor business decision in my opinion.

I have ordered from snapfish before and have my shipments shipped to my job. Today I placed an oder and the form defaulted to my billing address. I will never get these items in time for Christmas if I can not change my addrees. I sat for 30 minutes on hold last night for customer service and there is no chat...please help!

I ordered a photo book from snapfish on 11/14. It was part of a gift that is not extremely late but I figured it would be here soon enough. The status of my order has now said printed for over a week but it hasn't shipped! i can't managed to get ahold of anyone. When I try to send an email it limits the characters which I was not exceeding. I even tried sending it with only 5 words! I liked this company up until this.

Had a bunch of calendars printed for gifts... the copy I opened for myself had August printed twice, which gave me little confidence that other copies (intended as gifts) were printed correctly (maybe missing August!?). Wrote customer service and received generic automated responses, and a request for me to take a digital photo of the issue despite my detailed description to them. In the end, no resolution to my issue. I will print with someone else in the future. CONCLUSION: SNAPFISH = HORRENDOUS CUSTOMER SERVICE!!!!

I am also really, really, really, REALLY frustrated with Snapfish. On 11/21 I created 2 photobooks for my children's grandparents as Christmas presents. That is about 6 weeks before Christmas. I received an e-mail on 12/3 saying they were completed and shipped. No problem. But, I never received them so I checked the website and saw that the order was resubmitted on 12/8 (with no reason give), and it is 12/13 and they are still not shipped. There is no way they will get here in time for Christmas and my kids are CRUSHED that they have nothing to give their grandparents for Christmas.

I understand that the Oprah free photobook really threw Snapfish for a loop, but their customer service is the worst I have ever seen. Repeated e-mails told me nothing. No reason why the order was resubmitted, no update as to when it might ship. Nothing. When you can and do get through on the 800 number, you're obviously calling India. These people have no idea what is going on in production, so they can't tell you if you're next in line to ship or if there are 100 people ahead of you.

Snapfish needs to open the lines of communcation between customer service and production. But frankly, I don't care if they ever do because I'd rather stick a fork in my eye than use their service again, free stuff or no free stuff.

Now, I expect to have to mail my children's gifts for their grandparents to them after Christmas. Thanks a lot, Snapfish. You just crushed my children's hearts.

I have experienced the exact same problem!

I saw the Oprah show and immediately got online and began creating a photo book for my Nana for Christmas. This was on November 13. Today is December 16 and I have yet to receive the book or any response to my numerous emails to Snapfish.

I have called CS several times and each time the person from the call center in India tells me to wait 5 more days. I am out of patience! This process has been extremely irritating and frustrating! I would not wish this experience even on my worst enemy!

DO NOT EVER USE SNAPFISH FOR ANYTHING. THEY HAVE THE WORST CUSTOMER SERVICE EVER!!!!!!!!! AND ITS IN INDIA. AVOID AT ALL COSTS.

I am having the same problem,they would not speed up my shipping,even when I contacted them by email,immediately after I hit the submit button.I will not use them again!

Like everyone on this site I am completly frustrated by the lack of customer service at Snap Fish, I am sick that I have recommended this site to so many and spent so much money with this business.

Live chat is a nightmare, if you can reach any on the customer service phone number they provide no valuable information and offer no corrective actions.
If anyone has a recommendation of a company with similar severvises but better customers service please pass it on!