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Someone please help me, customer service is no help!
Getting no where with customer service about a returned item and credit. I've got a so-called reference number but when I have called to check on the status of the credit to my account, customer service doesn't show a number like that. Also, every single time I call customer service there is horrible static and the calls cut out so I can't hear the service representative.
I’m frustrated
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Hello,
Please reply to this post with the email address that is associated with your Snapfish account, so I can investigate this matter further for you. If you do not feel comfortable providing this information via this forum, then please use our customer service webform to inquire further about this issue:
http://www2.snapfish.com/customerservice
If you decide to use the latter method of communication, please be sure to request in your submission that the issue be escalated directly to Colin in Snapfish Level 2 Support.
Thank you for your continued patience in this matter. -
Inappropriate?Thanks. My email address is tettletop20 at yahoo dot com. I can't get the customer service form to work. Every time I hit send it doesn't send. -
Inappropriate?Hello Jackie,
Please note that I have replied to you regarding this matter via email, as I did not want to discuss further private account matters via a public forum.
Thank you.
1 person says
this solves the problem
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