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Chat feature not working.
I have been trying to use the chat feature for a few days now. It does not seem to be working.
Just wanted to know what is happening with it. What is being done, etc.
Please let me know. Thanks
Just wanted to know what is happening with it. What is being done, etc.
Please let me know. Thanks
I’m sad
8
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Can you let me know your website URL, along with your OS and what browser you're using? Thanks! support@socialgo.com can be used for this info if you don't want it to be published on GetSat, though obvs it's not giving much away!
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Inappropriate?http://timedawareness.socialgo.com
Windows XP SP3
Firefox 3.05
All of my members report the chat not working.
I know some are using Internet Explorer.
Hope this helps.
I’m anxious
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Inappropriate?Tom, I have the same problem: http://clubeglamour.socialgo.com
Operative Sistem: Windows XP SP3
Browser: Internet Explorer 7
I’m very sad
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Inappropriate?I have the same problem: suitandtiefetish.socialgo.com
operating system : apple ox 10
browser safari
I’m frustrated
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Inappropriate?Chat feature hasn't worked for day. It did last week though.
Also all my member show as online although they aren't.
chatbook.socialgo.com
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Inappropriate?Tom I also have same problem. On my network it is only possible to chat by text but not by voice chat. My network is " www.lets-talk-in-english.socialgo.com"
Windows XP SP2
Firefox version 3.0.7
Please give me your answer asap. Because I want to start my network from this weekend.
BR
I’m confused
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Inappropriate?Hey there,
Just signed up to your network and got the chat working - would you be able to test it again?
Tom
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Inappropriate?
Voice chat doesn't work. I attached here screen shot of it. I tried from 2 differend computer, one is laptop which is connected via mobile broadband, another is Desktop computer which is connected by FO cable .
2 days ago I chatted with my friend by text, that time voice chat also didn't work. Today I even didn't see any option for text chat. When I clicked on green call button there appears small window which is attached here.
For my network, voice chat feature is necessary, crucial. So could you solve this problem very soon?
BR
Iderzorigt -
Inappropriate?Hey Nomadboy,
I left your email as an open ticket and have forwarded the information to the right people. Thanks for providing us with all the details.
Ryan -
Inappropriate?LOTS of my members on transdivine.com are complaining that the chat works intermittently, it doesn't work at all, or that the chat window doesn't open and ring at the other person's end.....
I’m frustrated
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Inappropriate?Ivana, I think you should get the chat room widget when the widget store opens from the Evil Genius of widgetlaboratory.com
I hope the release it before the end of the month, like next week. And also I hope the video group chat room comes out soon too. From what I've read it won't be available the day the widget store opens. -
Inappropriate?It's coming soon :)1 Comment
Add a comment
This solves the problem
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I don't see why I should have to pay for another chat facility just because yours doesn't work properly.
This is another example of how buggy so much of the zocku/socialgo software is and how many features are still missing.
Since you officially moved out of "beta", speed and stability have improved, but not much else that members can see. A lot of my members are drifting back to rival sites on Ning and elsewhere because they feel there's more functionality.
I'm nervous of encouraging more people to join up because it just doesn't feel up to the standards members expect. They want to be able to do some of the things they can on other networks. And problems still seem slow to be resolved here. -
Inappropriate?Dear friends from Socialgo,
In our Site http://clubeglamour.socialgo.com the Chat feature don ́t work at all. We tried with 2 computers side by side lots of times, and with the internet Explorer 7 (SP2) and Safari 4 public beta (528.16)
Please help us... thanks.
I’m Confused
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Inappropriate?Hey guys
We have had an issue with this recently, i'll ask them to reset the chat and will follow it up when im back in the office of Monday. Sorry for any inconvenience.
Regards
Will -
Inappropriate?Dear Socialgo Team members,
After I signed into my network using 2 different IDs from 2 different computers, I clicked on green call bottom to chat with 2-nd PC with different ID. But even after I accepted the call from 1-st PC on the 2-nd PC, there was shown on 2-nd PC's screen that "Waiting for PC 1 to answer". If I made call from 1-st PC, why I should answer from 1-st PC?
This is just for revealing the problem. -
Inappropriate?Hey Nomad
You might want to try again, we literally just reset the chat i tested it on a users network and it worked fine.
If the problem persists contact as directly at support@socialgo.com for a more personal and direct response into your issue
Regards
Will
1 person says
this solves the problem
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Inappropriate?Hi,
The problem still persists, please can you help me? I'm on-line and will be on-line for an hour. If I write to your suppport@socialgo.com, I won't get an answer for long period.
Regards
Nomad Boy
I’m sad
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Inappropriate?Hi Nomad Boy,
I've just tested this on your network with a colleague, and the chat, including voice, worked fine. Please try this again when you have time, and keep in mind if you're not refreshing the page it may take up to 30 seconds before you see the chat request.
Ryan -
Inappropriate?Ryan,
Please can you test chat feature with me, I will be on-line for an hour there.
With chat request, there is no problem, the other PC receives it, but it is saying that waiting for me to answer. Even some of members said that they don't see any chat request when I sent to them chat request.
Nomad boy -
Inappropriate?I understand it is not easy, but It would be good if you fix this audio, video chat feature asap.
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Inappropriate?Nomadboy,
Will is signed into your network and willing to test the chat feature with you. If you're not around, you can email us to arrange a time tomorrow when we can do this should you still want to (if the problem you speak of hasn't sorted itself by then).
Ryan -
Inappropriate?Please let us know what your name on the network is - feel free to email this to support@socialgo.com if you prefer.
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Inappropriate?Dear Socialgo team,
I didn’t receive enough response from support@socialgo.com regarding my question about chat feature. Will said Alex Will answer to my question.
There are many problems for example,
1. When I called to someone on the my network he said he didn’t see any window asking accept or reject.
2. Another case is when call request window appears on the other end of call and when it was accepted, there was shown again that “waiting for person, who made this call, to answer”
3. Sometimes people are not shown as on-line even they are on-line.
4. Yesterday, when I and Will tested audio chat on the my network I heard his voice but it was very weak, even I put up all my voice setting at the maximum. But he wasn’t able to hear me at all.
Still now, I haven't clear understanding regarding future of voice video chat feature. Please can you give me answer to my below questions?
1. In general, can my network members make voice and video chat with each other without any interruption and delay?
2. When audio video chat feature will start to functioning normally? When will you finish to fix it?
I want to remind you again that my network is "Lets Talk in English". This is for those who want to improve their speaking English. I stopped to invite people to my network temporally.
I’m absolutely agree with Ivana that why we should have to pay extra money for another chat feature. 25 USD per month, it is not small amount.
How much we will pay if we buy audio, video chat feature from widgetlaboratory ?
BR
Nomadboy -
Inappropriate?Hey Nomadboy
As i said in chat yesterday, Alex might not reply immediatly as he is extremly busy with a deploy! He will get back to you though.
Regards
Will
EMPLOYEE
EMPLOYEE
EMPLOYEE
