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chat problem
My chat feature is not working, has not been for a couple of days, after all the problems with the site a week or so ago I decided to give it a couple of days but still not working as of today, many members have tried and I have tried with some in the same room on different computers and still not working, worked on these same computers before so I know its not the computers. Please look into it. www.mypokerfacebook.com
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Inappropriate?Hey Rich,
Have just tested the chat system and it seems to be fine... will check on your network to see if it's a specific problem related to your site, and keep you posted.
Tom -
Inappropriate?Tom also when it was working it would take atleast 10 rings before the receiver was notified that someone was trying to contact them, is that normal? -
Inappropriate?Hey Rich
That can be normal it takes up to 30 seconds at times because the chat refreshes every 30 seconds.
Regards
Will2 Comments
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This comment was removed on 06/23/09.
see the change log -
test -
Inappropriate?Has anyone check my network yet? I haven't heard anything back.
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Inappropriate?I'll get back to you later today Rich,
T -
Inappropriate?Hi Tom,
I have the same problem in my site when someone want to chat with anyone then it takes 30 seconds to ring but after that their is no response ....... -
Inappropriate?Will have a look Jatinder.
Tom1 Comment Add a comment
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Hi tom, chat is not working on my site http://yaarian.net when ever i am calling some one one who is online the other person who is online not receiving my call.... all people on my network are facing the same problem. kindly do the needful on urgent basis.
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Inappropriate?Just an update to Rich - it should be ok for you now!
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Inappropriate?Still not consistantly working, works every now and then quits.
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Inappropriate?Rich, if you want, give Who-IM a try...
this might fill in your needs quite well, and you can combine it with TokBox for a fix across the Video/Chat arena as well.
Both of them are free and easy to integrate.
We're working with the SoGO team to develop an advanced chat solution for the platform which will retire the current version. Until that time, the other tools might fit the bill.
Cheers!
EG
WidgetLaboratory
Feel free to contact the LAB for help any time:
help@widgetlaboratory.com or http://tokbox.com/EvilG
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So obviously the IM feature is kind of a must have, especially if your A) paying for your SocialGo account and B) have a paid membership network that members expect will have intergrated chat funtionality. We (the customers that keep SocialGo up and running) need to have a final resolution to this ongoing problem. Someone has to own this on your side. The number one reason businesses lose customers isnt cost, its service. From a business standpoint executives at SocialGo need to be both concerned and worried about this. Were talking months now, not days. Charge everyone $5-10 more per month to have an expert come in and fix the application and let move on. Who-Im is not the answer for membership websites that charge members.
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Inappropriate?@Ryan
WidgetLaboratory is on the case. We have a three-part solution that will likely be integrated into the SocialGO and Zocku platforms, and were testing tonight with great success:
1) Who-IM remains, but gets a facelift on the ability to display a different name than "Who-IM"
2)LabChat - An integrated Group Chat for your site;
3)LabVideoChat - An integrated Peer to Peer Video/Audio/Chat solution for one to one communication that does not rely upon a video server, and thereby is free from the limitations faced by most large-scaled solution. Cutting-edge stuff.
This 'triple-play' solution will be Free, and (upon approval) will likely be integrated for all SocialGO Premium and Zocku sites. We are working double-time to complete the solutions, test them, and get them into your hands asap. We hope that this will allow you to retire the existing video chat and start offering one of the most useful and unique communication solutions of any social networking platform.
Cheers!
EG
WidgetLaboratory
Feel free to contact the LAB for help any time:
help@widgetlaboratory.com or http://tokbox.com/EvilG
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