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21 replys made

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Paying member still list with payment pending

HI Guys,

I noticed that a member that signed up and payed 45 min ago didnt get access to the site yet, the i checked all the members that payed and i found 1 that did paid 2 days ago still list with "payment pending"

If you need the email addresses of those members let me know i will send them in a private message..

Thanks,
Dokun :)

I’m confident & happy and a little bit worried..

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Dokun replied on March 07, 2009 20:29

I'm sure you need more details so i just send a email to Z support.. :)

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Tom, Official Rep, replied on March 08, 2009 11:56

Thanks Dokun

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Dokun replied on March 09, 2009 15:05

Hey Tom,

Last night again no confirmation from you guys when a member payed..

Thanks,
Dokun :)

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Dokun replied on March 09, 2009 23:50

Hey Tom,

I assume you guys are still investigate this problem, i dont get any notifications from you guys from none of the last payments members did make..

I manually made them member, but do i have to have to set them manually to
payment required after their first month or does the system pick this up...?

Thanks,
Dokun :)

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Tom, Official Rep, replied on March 10, 2009 16:27

Yeah we're looking at this and will reply to you from support e-mail with the open ticket.

Thanks Dokun!

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Dokun replied on March 10, 2009 16:46

Ok thanks Tom, wasnt sure if i must update it here or use the supp-ticket..
I might have found the problem, will mail ya in a while.. :)

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Tom, Official Rep, replied on March 10, 2009 17:00

Awesome, keep us informed!
Tom

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Dokun replied on March 10, 2009 17:09

send :)

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Dokun replied on March 18, 2009 13:21

11 days now and i didnt hear anything from you guys...

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Tom, Official Rep, replied on March 18, 2009 17:05

Hey Dokun,

Replying in private e-mail in two mins:)

Tom

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Dokun replied on March 19, 2009 00:57

Hey Tom, forgot my emailaddress..? ;)

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Tom, Official Rep, replied on March 19, 2009 10:38

Nope I replied to an open ticket in Zocku Zendesk?

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Dokun replied on March 19, 2009 13:01

didnt get any email from you... ticket#2296

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Tom, Official Rep, replied on March 19, 2009 15:09

Ticket #2296 is correct! I'll try resending it now, how odd!

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Dokun replied on March 20, 2009 12:55

Yeah :) i just replied...

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Tom, Official Rep, replied on March 20, 2009 17:04

Cool

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Dokun replied on March 22, 2009 14:54

The bug is back! Although your account is deleted by GS you keep coming back..Thats strange if you dont like SG/Z.. I'm beginning to think you like SG/Z much more then you wanna admit... lol!

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Dokun replied on April 07, 2009 13:40

Hey Tom,

You closed this ticket,but i still get almost no notifications from you(SG/Z) with new members and recurring subscribers...
Maybe i also didn't got your email with the reason/solution why you closed this ticket#

Thanks,
Dokun.

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Tom, Official Rep, replied on April 07, 2009 15:39

Hey Dokun,

As far as I can see, "Open ticket #2296" is still open on my system :)

Have just replied to it with an update for you...

Tom

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Dokun replied on April 07, 2009 15:55

Sorry Tom after receiving your mail i saw that i used my main email address for that ticket not my sites email address..
i just replied you..
Thanks man!!

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Tom, Official Rep, replied on April 08, 2009 09:42

Will deal with it in the ticket :)

Tom

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