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problem using an external authentication domain
I have followed the steps given in advanced settings. But I am getting the following error
"Username / Password Error
Try resetting your password. This will send a new password to your registered email address."
P.S. The user's email gets populated correctly in the Email text box of the screen.
"Username / Password Error
Try resetting your password. This will send a new password to your registered email address."
P.S. The user's email gets populated correctly in the Email text box of the screen.
I’m frustrated
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Inappropriate?Hi Anil
Sorry about your problems. We are aware that a small direction is missing in the password reset process which is a bit confusing. It will be fixed this week. Don’t worry, you can get around this if you follow these steps.
1) Go to your network landing page and click Reset Password.
2) Type in your email address and submit the page.
3) Go to your email account where after a few minutes you will get an email with a confirmation link. Be careful, sometimes the email may go into a junk folder!
4) Click on the confirmation link and you will be taken back to you network (a message is missing at this point that says your password has been sent to you by email)
5) Now go back to your email where the email has been sent to you with your new password.
I hope this helps.
Please contact me if your problem persists. -
Inappropriate?Hi,
To clarify things, I am not trying to reset my password. What I am trying to do is authenticate an user from out side socialgo. I have the user's socialgo email and password. So, using these details and the instructions at "external authentication domain advanced settings", I am creating the required MD5 hash and sending it to socialgo.
For some reason the process is not working as expected. Socialgo is able to detect the email from the hash but not the password. And it displays the above mentioned error.
Let me know if you need any other details.
Thanks
Anil1 Comment
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This answers the question
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Does Socialgo plan to respond to this? -
Inappropriate?do i put my godaddy URL in authentication domain box? because so far my bowser shows http://thefetishrepublic and that is how my site is reached,but should i fill in that box with the same URL thefetishrepublic.com?
I’m confused
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Inappropriate?Hey SS, you should put thefetishrepublic.com in the 'Network Details' custom domain field yes :-)1 Comment Add a comment
This answers the question
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why is this complete move taking longer than was mentioned? also i think i read that it is not going to be easy to transfer our site to zocku. i was under the impression all the members and their hard work would go automatically. what's the deal with that tom? let me know something because i paid immediately and it is now after feb 15,yet i notice that i must still be on socialgo.
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Inappropriate?Hey Solesquirters,
All networks that have requested to move will be moved over, and the move will be quick and pain free! There's just a queue that is being gone through to migrate the networks. Don't worry, you'll be notified by the migrations team as soon as your network is moved over.
Regards,
Tom -
Inappropriate?THIS PROBLEM CONTINUES TO PERSIST. IT WAS NEVER CORRECTED. I am a paid-level user now - and still cannot get assistance. My only choice now is to see if I can bombard enough folks at Socialgo to follow-through and fix the issue.
As ANIL's messages have said:
We are not trying to reset my password. We are trying to authenticate a user from out side socialgo. We have the user's socialgo email and password. So, using these details and the instructions at "external authentication domain advanced settings", we are creating the required MD5 hash and sending it to socialgo.
For some reason the process is not working as expected. Socialgo is able to detect the email from the hash but not the password. And it displays the above mentioned error.
We get a little response from you - we try again - nothing works. Then, you close the ticket - we re-open, attempt to get assistance and you go away again. All this talk about API, integration, etc. - it is not working.
Will someone at Social go "own" this issue for us and stay with it until it is resolved?
Terry
I’m ANGRY - SAD - SICK OF WASTING TIME AND MONEY
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Inappropriate?Knock. Knock. Knock. Hello Socialgo?
Will you please re-open this ticket internally and respond to Anil? I have been waiting for you to come out of beta fully with the drag and drop features, and the Widget Store. I have been trying to prepare my network - and take advantage of the API you say you have. But, continue to be unsuccessful in authenticating users from outside of Socialgo.
We have gone through the process you recommended of resetting password, etc. We have exchanged emails with support team - but, the problem is not corrected - and there is no follow-through.
I am a premium member, ready to be premium on a second network as well. But, I cannot proceed - and am wasting time/money on my end every time I try to have my technology team engage with Socialgo to get this done.
Please help.
I’m ASKING AGAIN!
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Inappropriate?Muggzi,
Sorry for your frustration - we have just responded to you in email from support@socialgo.com - let us know if the information provided this time around helps.
Take care,
Ryan
EMPLOYEE
EMPLOYEE
