Site wont load/servers crashed

It still hasnt loaded..its been loading for like 20 mins and my other mods have this problem too..not sure about the members. Please dont tell me weve lost anything =[ Ive been working till 6am every day for 3 days working on it

we're experiencing some problems at the moment and are looking to them. we'll update once we've resolved them.

Niall

okay, thanks then - just so you know I think some of my members can get on it cause I just got an email from my site that I recieved a message on there soo.....oh and btw, apart from tonight, great service and software (Y)

This doesnt happen often does it? Because im trying to create a large fan base but this will just put people off. Does it have anything to do with the fact that I live in the UK :S

okay =/ just hope I dont lose anything I did to the site

Heres a thought,

If you have an update area for Get Satisfaction, why are you not letting everyone know there is a problem and your working on it.

This goes back to directly what I have been saying week after week. BETTER COMMUNICATION to the people who PAY to use YOUR service

yeah I heard about something called status.socialgo.com....but it hasnt been updated in a month...that would be really useful you know

Just get used to the normal responses George, Its on the map, we are aware of the problem, we'll pass it onto our developers.

We can pretty much anticipate the response before it ever is answered, thats why we just stopped reporting things, it really doesn't make a difference anyways

Why do you pay for it if you think this then?

I am new to Social Go but have had established sites on Ning. I basically made the Kings X mistake in putting all of my eggs in one basket.

What upsets me is simple things, like letting people know when they aren't working publicly. Imagine all the people who have no idea whats going, there is no general response area to even go.

When the site goes down, certainly they should be able to send out a mass email to all the creators, heck, they charge my credit card with ease, why not put in this simple response so we know when something isn't going right.

There is just lots of area of improvement and it seems like it drags and drags

well i hope it doesnt f*** up too much =/ im 16, i dont know code so this is my only option for my website

its working for everyone but me now..

oh and no one can sign up now

My site isn't working still so your not alone

we've found the cause of the problem,one of our servers has developed a fault. we're configuring a replacement at the moment, and it will be in service soon.

this problem should only be affection a fraction of our users.

Niall

but people cant sign up now either and videos dont work

okay vids work now - but it says "Could not open the socket" if people try sign up

How long will it be down for?

full service should be back with you now. we had to replace a server due to a hardware fault and it took while to configure a new one, then replace and verify the data.

i'm very sorry for the inconvenience this has caused, and for the delay in the fix, we had to be very careful that no data was lost in the transfer process.

we'll be continuing to monitor the networks all night to be sure.

Regards
Niall