SocialGO DOS Attack

Malicious attacks happen all the time to a large number of services and companies that use the internet. there are hundreds, if not thousands of attacks happening every day and many of them are very hard to prevent against. you can see this just by the number of entries that a Google search will return on the subject.

There are a great number of ways to perform a Denial of Service attack on an internet platform, several of which look just like regular legitimate internet usage and the majority of attacks never use just one technique.

we have been attacked before, and we will be attacked again, that is the nature of being a porular service on the internet. But everytime this happens we have our full team working with our service providers, and our data providers to limit the damage and effects that such incidents have on our customers to find the best solution to the problem.

To say that we are covering somethign else up is a bit unfair to the fact that we operate on an open forum like this for dealing with our problems. many companies would pretend that nothing at all has been happening for the duration of any incident worth covering up. we feel that if we're building networks to help people communicate then we should at least be open to communicating ourselves, which is why we are here on Get Satisfaction.

As for why our service and bandwidth providers are not claming they are victims of an attack, well they are either global mega-services that have hundreds of these attacks on parts of their networks every week, or they just don't use open support forums like Get Satisfaction to make their announcements.

We are very sorry that these issues have affected you and your network, however we have managed to keep an 80% uptime across all our networks, which in our eyes is a great achievement considering the scale of the attack that we are currently under.

we will continue to fight this attack.

If you google "DOS attack" you will find out that there not much (nothing) company's can do to prevent this from happening. And that its VERY hard to fight the attack(s)!

I'm a member of many (big) websites, and a lot of them are often under attack, and in most of those cases the complete site(s) are unreachable (offline) for days.

We must be very happy that the SocialGo team is working round the clock to fix this problem, and having in the meantime an 80% uptime.

That SocialGo is telling us about this DOS attack(s) in an public forum shows in my opinion that they are very open to their costumers and have nothing to hide...

I just signed up a few hours ago directly for the premium service and was about an hour into exploring before experiencing downtime. Though it sucks that our networks are down, at least our service reps are on the front line continuing to fight for resolution!

DOS attacks happen literally every second of the day across the internet and it's a simple part of life. You can't blame SocialGo for something that is clearly out of their hands. Some of you may have a lot of money and time invested in your networks, you might become tempted to fly the coup, but just give it a little bit more time and I'm confident this very caring staff will get it sorted.

A lot of services, would keep their customers in the dark about this type of situation and thus make endless excuses to why the sites are down. To be a member of any service which is flawless and foolproof is the stuff of fiction, truth is anything can go wrong at anytime but here at SocialGo we should feel a little relieved that our providers are doing everything possible to solve it.

Part of the reason for my switching over from KickApps besides the fact that Support exists @ SocialGo, is the simple fact that SocialGo appears to be heavily involved with their service and mission. They aren't just pushing out a platform,and ditching their customers but are involved with every aspect of before,during, and after.

Alex and everyone else @ SocialGo thanks for not giving up on this problem and for producing such a excellent product. I look forward to my future here!

Guys, thanks for keeping us in the loop, as it were. It was pretty funny, because I was making a presentation today to some of my superiors about moving to SocialGO from Ning... when I tried to access the network, of course both of our were down... it was slightly embarrassing.

Two minutes later they were up and speedy when I tried again. I explained that you guys had suffered a DoS, seemed to go over fine.

I'd like to spend 20 minutes in a dark room with these hackers. The first ten minutes, I'd spend trying to figure out why they do what they do. What I would do with the other 10 minutes I can't be spoken of here.

Well said James & very well explained Niall, especially where you reply to that member's insinuations which are borne out of ignorance, nothing more, since he/she is new to what an actual DOS is. SG is one of the most transparent online companies i've ever come across & i appreciate them for being up at 2.30am working hard to solve this. If a similiar situation affected any one of the other major playing social network applications out there, do you think their efforts, replies, updates, help, concern & politeness would match SG, i doubt it very much!