Get your own customer support community
 

Provide better context for the switch to Get Satisfaction.

I'd love to see more indication that a person is about to be taken from ST to GS. Right now it's a tab that says Feedback, which is confusing because I expect to stay on the site. Right now a tab is confusing...maybe if GS is integrated in the future it will make more sense. In the meantime, making it a button or something that indicates that it's going to act different will clue people in before they make the big leap. A logo, or wording like "Give feedback at Get Satisfaction" could help too. Not to sound like I want to spread our branding! We've been surprised at how many other companies had requested that we make our branding more apparent on our widgets for just this reason...it's a hint for where a link is going to go.
 
happy
Inappropriate?
2 people like this idea

User_default_medium