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Please cancel my account - How can I do that?
The follow, unfollow feature does not work like it used to. Now I just get the total number of followers and the total number of unfollowers. It used to list each twitter account that followed and each that unfollowed, so I could check (as I have found errors in the report from time to time).
The email used to be plain text - which worked well. Now it's HTML.
In my opinion, it's frustrating when issues that were fixed keep coming back (such as follow/unfollow emails not arriving or with missing/inaccurate information) - In my opinion stability is one key to good service.
From time to time they system would skip days of report sending. Sometimes it was a short period, sometimes it was a longer period.
When it did work, it worked well. The report provided a list of all the people who unfollowed so that we could manually check. And of course it also listed the people who followed, again allowing for review. Just listing the total number, is not helpful as I can easily get that information anywhere.
Unfortunately I'm going to leave this service primarily because it no longer provides me with information of value. Total number of follows and unfollows? - I can see that using twitter, friendorfollow.com, etc. (at least they let me see who is doing what, not just showing a total number) - As such socialtoo's value (for me at least) as dropped. That's sad (even though this is a free service, it does get frustrating).
Why am I posting this? Hopefully on my way out I can impart some of my experiences, that might help socialtoo's future. (And I tend to be more vocal). If I've experienced such issues ore felt annoyance from time to time, then I'm sure others have.
I really hope that some of these experiences and opinions can help socialtoo's future and in turn help their community of users.
Thank you.
The email used to be plain text - which worked well. Now it's HTML.
In my opinion, it's frustrating when issues that were fixed keep coming back (such as follow/unfollow emails not arriving or with missing/inaccurate information) - In my opinion stability is one key to good service.
From time to time they system would skip days of report sending. Sometimes it was a short period, sometimes it was a longer period.
When it did work, it worked well. The report provided a list of all the people who unfollowed so that we could manually check. And of course it also listed the people who followed, again allowing for review. Just listing the total number, is not helpful as I can easily get that information anywhere.
Unfortunately I'm going to leave this service primarily because it no longer provides me with information of value. Total number of follows and unfollows? - I can see that using twitter, friendorfollow.com, etc. (at least they let me see who is doing what, not just showing a total number) - As such socialtoo's value (for me at least) as dropped. That's sad (even though this is a free service, it does get frustrating).
Why am I posting this? Hopefully on my way out I can impart some of my experiences, that might help socialtoo's future. (And I tend to be more vocal). If I've experienced such issues ore felt annoyance from time to time, then I'm sure others have.
I really hope that some of these experiences and opinions can help socialtoo's future and in turn help their community of users.
Thank you.
I’m frustrated
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Inappropriate?As we mentioned on the blog, this is all being worked out right now and should be resolved in the next few days. If you still want your account cancelled, just shoot me an e-mail at contact@socialtoo.com and we'll take care of you.
The company says
this answers the question
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Inappropriate?Thanks for responding.
Unfortunately, yes, remove me (I will fire an email off to you). Now I'm getting email with information indicating I should "Mouse over the images for more detail." But I only get plain text email as I'm in a secured environment (not everyone has HTML email enabled and as this is a secure environment I cannot enable HTML - The old style email was great, it worked well!). None of the content has links to twitter profiles anymore either, just a big mashed together pile of text in the daily email - Not good to read at all!
I really hope this insight helps you.
I feel bad, and kind of sorry to say that I'll have to go. Sorry socialtoo! :(
I’m sad
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Inappropriate?If you can send us a screenshot of what you're seeing, I'd love to take a look at it for you. If you are able to, please send us a screenshot at contact@socialtoo.com - that will help us ensure it looks right for everyone.
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