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Sony Customer support, is it always this bad?
I bought a Sony Playstation 3 for my kids. I have been a PS and PSP fan. But this PS3 broke after 4 days of use, the DVD player did not function. I had to have it sent to the Sony PS3 agent in Sweden (Nordisk Film) and they have now had the unit for 5 weeks!!! No feedback no information, no response on email notthing. The dealer just says they do not know when get it back.
I have 2 issues with this. First, how can Sony have such miserable quality. I have browsed the internet, and this is a common problem. Still they seem to be completely unprepared.
Secondly, how can it take more than 5 week (I still do not have it, so I do not know how long it can take) to either replace the DVD player or provide a new unit? Is this common practice by Sony.
Eveni if i have been a Playstation user, I do not recommend getting any Sony products. The support is miserable, and it is especially upsetting provided the PS3s are expensive.
I have 2 issues with this. First, how can Sony have such miserable quality. I have browsed the internet, and this is a common problem. Still they seem to be completely unprepared.
Secondly, how can it take more than 5 week (I still do not have it, so I do not know how long it can take) to either replace the DVD player or provide a new unit? Is this common practice by Sony.
Eveni if i have been a Playstation user, I do not recommend getting any Sony products. The support is miserable, and it is especially upsetting provided the PS3s are expensive.
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Inappropriate?My brother had his PS3 crash a few weeks ago, he needed to get a receipt but once he did he got a cardboard coffin in the mail and a new one back. As for them breaking its not fairly common, searching the internet for a problem isn't going to get results of people not getting one. -
Inappropriate?I sent in a 34,000 Qualia, 004 projector into the service center in texas to have it upgraded to 1080p. Sent it back with scratches all over it. Great folks over there. Not likely to buy sony again.
I’m frustrated
