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"Password incorrect" error during phone setup
Can't get past Step 1 of the phone setup when I try to add my Sony Ericsson P900 with Rogers Wireless. After choosing the phone, filling in all fields (number, provider and password) I get:
"Sorry, the password you provided was incorrect!"
The password field description says: "Please enter the password for your Soocial.com account.", and I made sure several times that's what I did, but no luck. My password is a strong password, containing plus sign (+) could it be that it's not recognized by this form for some reason?
"Sorry, the password you provided was incorrect!"
The password field description says: "Please enter the password for your Soocial.com account.", and I made sure several times that's what I did, but no luck. My password is a strong password, containing plus sign (+) could it be that it's not recognized by this form for some reason?
I’m confused
2
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The company has a solution in progress.
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Inappropriate?Hey Deal,
Sorry about that. It does seem password related. I was able to reproduce this. We'll have to fix this.
Quick solution for you is to make a new password using the "forgot my password" option. If you make a password without the + or other non (alpha)numeric characters it should work.
It might take us a bit to fix it.1 Comment
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This solves the problem
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OK, changing password to more simple selection did resolve the problem. I was able to add my phone. -
Inappropriate?Thank you for letting us know. I can give a detailed error report to our guys now.
I’m thankful
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Inappropriate?I am also having this problem and have a password which is complex with capitalization and numbers but no punctuation. I am trying to add a Motorola RAZR V3, and get this message on the "Step 1 of 2", "Manual setup" screen when I hit the "Continue" button.1 Comment Add a comment
This solves the problem
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Thanks for reporting that Ian. I have been able to reproduce it and we will fix that ASAP!
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