Can't change password
Every time I try to change my password, I get the following error:
Here's what I do:
1. Login and go to "My account"
2. Click on "Change Password" and new fields show up.
3. Fill out my current password under Password and the new password I want under New Password and Confirm New Password.
4. Click on "Update my info"
... and then I get the error. I know I am using the right password because I am able to login, so I'm not sure why that's happening.
I'm using Firefox 3.0.5, Windows XP Media Center.
Sorry, the password you entered wasn't right.
Here's what I do:
1. Login and go to "My account"
2. Click on "Change Password" and new fields show up.
3. Fill out my current password under Password and the new password I want under New Password and Confirm New Password.
4. Click on "Update my info"
... and then I get the error. I know I am using the right password because I am able to login, so I'm not sure why that's happening.
I'm using Firefox 3.0.5, Windows XP Media Center.
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The company marked this problem solved.
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Inappropriate?Hey Rebeca,
Sorry about that, do you use anything else than numbers or letters in your password? That might be the cause. If that is the case we need to fix that. A quickfix for you would be to use the "forgot password " option:
https://www.soocial.com/passwordforgo...
1 person says
this solves the problem
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Inappropriate?Thank you for the quickfix. And just so you know, I was only using letters and numbers. At first, I thought it might have been the length of the password that could be causing an issue (since the new password I wanted was longer), but I did a couple of tests with same-length and shorter passwords (letters and numbers only) and I continued to have the same issue.
I’m thankful
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Inappropriate?Great it got solved Rebeca, and thanks for letting us know!
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