Contacts merged manually in Soocial, Gtalk unauthorized
Ran into this problem the other day when I merged all of my contacts with Google. Soocial had many duplicates, as my phone/mac synced up phone numbers, addresses, etc. and Google largely synced up email addresses. Most of my contacts were duplicated, so I went through by hand adding the Gmail email address to the contact synced up from my phone/mac. Logged back into Google Talk a couple hours later, and it appears that when Soocial synced back with Google all of the contacts I had authorized to chat with me over Gtalk were now unauthorized.
The only thing I can figure -- and this is just a guess -- is that when I merged the contacts manually in Soocial and synced them back TO Google, if I moved the email address over to the phone number (Google contact into to phone/mac contact info, then delete the duplicate that came from Google), chat between my Gtalk account and that email address was no longer authorized. If I moved the phone number over to the email address, that person's email address remained authorized for chat over Gtalk.
To remedy this problem, I had the people I noticed were no longer online remove me from their Google Talk "buddy" list. When they re-added me to their list, the request for authorization for the now-new contact is resent to me, I can authorize them for chat, and we're good to go. Curiously, the contact remained on my "buddy" list. Only the chat authorization was reset. This is very frustrating, as I'm not sure how many people I talk to are wondering why I'm no longer signing on.
I also had a problem with email addresses that I didn't see specifically covered in most of the other "Gmail Duplicate Contacts" threads. I have a friend named Chris. I gave him 4 email addresses in Soocial. Synced that back to Google. All his email addresses are in Google, but only one of them is listed under his name in the Google Contacts. The rest are just single email addresses with no contact name associated. I saw in another thread mention of Gmail only allowing on contact per email, but that doesn't seem to quite fit the problem. It's the same contact with many different emails, but the contact name isn't transferring over with the additional email addresses.
I was going to go through the Google Contacts and remerge all of those email addresses manually, but if there's going to be a fix for this coming up from your end then hopefully I'll be able to put it off until then...
The only thing I can figure -- and this is just a guess -- is that when I merged the contacts manually in Soocial and synced them back TO Google, if I moved the email address over to the phone number (Google contact into to phone/mac contact info, then delete the duplicate that came from Google), chat between my Gtalk account and that email address was no longer authorized. If I moved the phone number over to the email address, that person's email address remained authorized for chat over Gtalk.
To remedy this problem, I had the people I noticed were no longer online remove me from their Google Talk "buddy" list. When they re-added me to their list, the request for authorization for the now-new contact is resent to me, I can authorize them for chat, and we're good to go. Curiously, the contact remained on my "buddy" list. Only the chat authorization was reset. This is very frustrating, as I'm not sure how many people I talk to are wondering why I'm no longer signing on.
I also had a problem with email addresses that I didn't see specifically covered in most of the other "Gmail Duplicate Contacts" threads. I have a friend named Chris. I gave him 4 email addresses in Soocial. Synced that back to Google. All his email addresses are in Google, but only one of them is listed under his name in the Google Contacts. The rest are just single email addresses with no contact name associated. I saw in another thread mention of Gmail only allowing on contact per email, but that doesn't seem to quite fit the problem. It's the same contact with many different emails, but the contact name isn't transferring over with the additional email addresses.
I was going to go through the Google Contacts and remerge all of those email addresses manually, but if there's going to be a fix for this coming up from your end then hopefully I'll be able to put it off until then...
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Inappropriate?hey Bryson,
thanks so much for telling us what happened in detail. Since we're in Europe our dev team is sleeping now, but we'll try and to see what's gone wrong and tackle this tomorrow. Hope we can help you soon and you wont have to manually remerge your email addresses.
Sorry for the hassle and thanks for hanging in there. Bug reports like this help us to make the product better and make sure it doesn't hapen again. -
Inappropriate?Hi Bryson,
sorry it's taken a while, dev team is now on the Gtalk authorization issue, they'll get back to you within the next few days.
"Part 2" was the e-mail address issue. I haven't been able to duplicate this error. I've added several e-mail addresses to a new contact and to an existing contact and they sync fine with GMail.
Could you try it again and see if it's working for you now?
Here's a direct link for the GMail ContactManager, it has less cache issues:
http://mail.google.com/mail/contacts/...
Sorry for the hassle, all your efforts are helping us perfect the syncing and is greatly appreciated!
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