Loading Profile...
Doubling contacts & extreme address duplication
My contacts are doubling all the time. The worst thing is that the Mac keeps asking if I want to allow these changes... My contacts grow from about 600 to 950 now. Really shit. Additionally there seems to be a problem with the 'Middle Names' and the Addresses. Just to give you an idea how bad it is right now: one of my contacts is 6 times in the list and the address field is copied up to 40 times per contact! So: 1 contact has 40 'addresses', where some of the address entries has 9 times the same data in different ways... Well, if this doesn't make sense, have a look at contact with ID 8404648 (I assume you can have a look).
I’m extremely frustrated
8
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
-
Inappropriate?Google: 983 contacts, Soocial 1011 contacts, Outlook 1271 contacts and growing with each sync...
Duplicates generated in Outlook loose part of the data of the contact, e.g part of the postal address. I'll stop using it until solved :(
I’m frustrated
3 Comments
Add a comment
This solves the problem
-
Andres, the problem in this thread, seems to be related to a combination between Address Book, Highrise and Gmail. Outlook is not in the loop here. Maybe you can tag along in this thread:
http://getsatisfaction.com/soocial/to... -
Thx Bart, actually I misunderstood part of the original comment, as I do not have the "extreme address duplication" problem as described, only contact duplication with loss of part of the info in it (and special characters changed). I'll take a look at the suggested thread.
-
Allright Andres,
Started the deduper for your account. -
Inappropriate?Andre, I did take a look at that contact. It's huge!
Sorry, it's a mess. I am setting up a test account to try to reproduce this problem. The extreme duplication of the address field only seems to happen for a few users so far. So it is really hard to replicate and to find out where the problem lies.
I’m frustrated
-
Inappropriate?Thanks Bart!
I'll be out of the office for the rest of the day but any other moment I'm very willing provide any feedback you request. If you like to discuss anything please don't hesitate to call me (soocial contact ID 8034248)! -
Inappropriate?Absolutely :) I'd love to help you guys out in any way I'm capable of. The idealistic approach (I'm referring to the Guru's interview ;) is worth a loth of dedication from me/us!
I’m confident
-
-
Inappropriate?15 hours after my latest reply and I have 1683 contacts... I'm sure I haven't met 50 new people in the last 15 hours!
I’m doubting about Soocial
-
Inappropriate?André,
Update: I am finding out that having more than one OSX client seems to cause the duplicates. Specially when one of them or both sometimes don't finish a sync. The next sync then sends all the contacts again and that causes duplicates. We are not sure how to solve it right now.......Seem like you are gathering about 50 contacts a day. Would be awesome if they were different people. -
Inappropriate?Basically your sync never completes on both your machines. Don't know why.
If you would have some spare time , what you can do is turn the logging on for the sync:
http://getsatisfaction.com/soocial/to...
And then sent us the logs. We might be able to find there what goes wrong and why the sync does not complete every time.
I’m hopeful
-
Inappropriate?I have the duplication problem. I sync Outlook and also Gmail. Sometimes I make no changes and in outlook it asks for full resync, ending in double, triple, etc. contacts. -
Inappropriate?My hotmail has grown to over 1620 contacts. It looks like this may be syncing properly with my Gmail account. At this point I only have hotmail and gmail added. I haven't yet synced with any devices.
Also my back up files i download from you have one contact instead of a back up of the 600 I had previously.
I have worked hard in soocial to get the contacts cleaned up and mergerd how i want them so im hoping your synch can clean up and merge my accounts properly. Thanks for the almost great product ;)
PS: lets get some outlook x64 software out
Thanks, Jason
EMPLOYEE
