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Duplicate contacts after initial Gmail sync
After the initial sync with Gmail into an empty Soocial account, a lot of contacts (600 of 1200!) show up twice in Soocial. These are really simple contacts: they have a name, company and only one email address.
1. Can you please fix the bug?
2. Will the auto-merge eventually make these disappear?
1. Can you please fix the bug?
2. Will the auto-merge eventually make these disappear?
I’m confused
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Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
The best solution from the company
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We've got our new GMail connections online now - give it a try! :)
I’m happy with the new code!
The company says
this solves the problem
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Inappropriate?> Can you please fix the bug?
Yes, of course. I'm sorry it's not already done.
> Will the auto-merge eventually make these disappear?
Well that's the plan, but if it's not working somehow I can probably help you out. I can manually start the auto-merger for your account if you send me a mail at (my_name) at soocial.com that includes your soocial-username.1 Comment Add a comment
This solves the problem
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Please don't mail me your problems; start a topic on get satisfaction or contact www.aa.org -
Inappropriate?Hi there, Tijn. Good to know that it's a bug and not me doing something silly ;)
I checked my address book just now and it's still not merged, so I will send you an email.
I’m patient
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1 person says
this solves the problem
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Inappropriate?Hi guys,
Sorry for the delay. I has been very nice weather in the NL, so I have not been sitting behind my Mac a lot.
The merge in Soocial had taken place. However, it now looks like I have 400+ extra contacts (from 1000 to 1400) in my address book. Consider this ticket as closed, however.
I’m thankful
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Inappropriate?
I has been very nice weather in the NL
... maar toen kwam de regen. Pff, Nederlanders, altijd weer dat gepraat over het weer :-P
However, it now looks like I have 400+ extra contacts (from 1000 to 1400) in my address book.
Extra contacts? Do you mean people you don't know or duplicate contacts?
I’m confused but nevertheless happy to consider a ticket as closed
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Inappropriate?
Extra contacts? Do you mean people you don't know or duplicate contacts?
Duplicates again! It looks like people without an email address and only one phone number (that come from my mobile phone, of course). Some of these have been recreated (by Soocial?) about 2 or 3 times.
I’m confused
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Inappropriate?
Duplicates again! It looks like people without an email address and only one phone number (that come from my mobile phone, of course).
The similarity-calculating algorithm now works like this (well.. more or less):
For two contacts: if the names correspond and one extra field too, then the similarity-score will be high enough to automatically merge those contacts*. We decided for this approach to prevent us from automatically merging all "John Smiths" and "Peter de Vries"-en, names for different people you're likely to know more than one of.
(*) but we'll only merge with the contact with the highest similarity-scores if a contact is mergeable with multiple contacts.
If the contact in Soocial contains a phone-number, Soocial should be merging it with the contact coming from your phone. I can only say that it works for me with all our test phones, could you test it too? (You can easily backup your contacts before trying.) If it's not working your phone is 'special' and I sure like to know about it.
Please keep me updated!
I’m confident we'll tackle this problem
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Inappropriate?I am only syncing my Gmail contacts with my Soocial account. No other sync for now. I am doing this on purpose, so nothing is troubling the cause.
Guys, it really looks like Soocial or Google is automagically creating contacts. It wasn't me.
(Yes, that's me repeating Shaggy)
I’m still convinced Soocial's messing this up
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Inappropriate?Hi Breggol,
Although we're not sure why there are autmagically created contacts - we are re-factoring large parts of the GMail sync. We are currently creating a new queue that will enable a much cleaner way of syncing. I'm not sure this will fix your problem but it WILL make it easier for us to find the problem.
Sorry your experiencing so much hassle. But that's what you get for quoting shaggy! ;-) -
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Inappropriate?We've got our new GMail connections online now - give it a try! :)
I’m happy with the new code!
The company says
this solves the problem
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Inappropriate?I am having a similar problem (winxp pro, outlook 2002 & 2003), but I am not sure what Soocial has for duplicates - I cannot open the Contacts page on soocial.com. I believe there may be many contacts. I think it may be when we are editing contacts in Outlook. We've been deleting the same ones over and over again, and yet they appear several times over in GMail. Ones that have been edited also become duplicated - it seems that contacts duplicate if enough changes are made to the record. I am only assuming this right now, but it looks like the same records.
I tried reinstalling soocial and reconnecting, but it seems to time out. I removed all of the contacts from Outlook to try and make a connection with the Soocial server, but it didn't work.
I am having trouble accessing the soocial.com website. I can log in and get to most pages (after a long wait), but I cannot access Contacts to see what's there. I tried to download a backup of Soocial, but it did not work.
There really should be about 3000 records. There is some data inconsistency in the records. If that is causing the issue, is it possible to just get a backup copy of the contacts on soocial?
Thanks
I’m anxious
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Inappropriate?I just ran the latest version of Google contact sync last night (15-July) and it pushed my contacts from Outlook 2007 to Google. Good. Then it turned around and pushed them all back to Outlook. Bad. The starting point as 650 contacts, then ending point is 1300 contacts. This is totally bogus and the product is not worth using. This is a major bug.
I’m frustrated
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