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Duplicates gone mad
After an initial few days of everything apparently working, my contacts have gone nuts. Almost everything appears duplicated (or trying to). I keep refusing syncs on my main machine as the data is a disaster.
Here's the structure around my thinking:
What I'm seeing is that after making sure everything was fine post initial sync with Address Book, Gmail sync (I'm assuming) isn't working properly and attempts to add rather than merge. On next sync, Soocial wants to add hundreds of duplicates that it's seeing as new contacts due to some data strangeness.
I've tried resetting my contacts, but it happens again. I suspect this may have something to do with a field that names itself "Address format", for which my setting is Australia. It's something I've never cared about previously and Soocial wants to keep setting it.
Here's the structure around my thinking:
- I consider my master to be my Address Book on OS X. It's what syncs to my phone, and where I enter all initial data. I also have a second machine that I use when traveling that occasionally has new data entered into it through Address book.
- Gmail (well, Google Apps for my domain) is a secondary source. I keep contacts there for ease of use in email.
- Highrise is a convenient sync for my CRM activity. Very much a tertiary or incidental source.
What I'm seeing is that after making sure everything was fine post initial sync with Address Book, Gmail sync (I'm assuming) isn't working properly and attempts to add rather than merge. On next sync, Soocial wants to add hundreds of duplicates that it's seeing as new contacts due to some data strangeness.
I've tried resetting my contacts, but it happens again. I suspect this may have something to do with a field that names itself "Address format", for which my setting is Australia. It's something I've never cared about previously and Soocial wants to keep setting it.
I’m frustrated
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Inappropriate?Hey Stephen,
So if I understand it right you already had a lot of the same people in both Gafyd and Highrise and you expected Soocial to merge all the details for those in to one contact but that failed. Do I understand that right?
In that case I am afraid the similarity detection that we use for mreging is too critical and does not see the two as the same person. I'll have one of the guys take a look at it. To give more input.
We are soon implementing the feature where a user can merge two contacts manually.
I’m undecided
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Inappropriate?Bart
Correct. I had a near-identical set of contacts in each of Address Book, Gmail and Highrise. All based off the original Address Book export.
And yes, I expected the merge to work as the original data source was the same. Or, in the case of not working, giving me a merge choice where I could choose the right values from each merge candidate and resolve them to a single contact, picking the best values from each to make the highest quality data.
As it stands, I've removed the connector to Gmail as I think that it is the culprit. My Highrise contacts don't appear affected.
I'm also considering a full reset at Soocial, but will wait for your feedback before I do that.
The Plaxo duplicate merge function works well and is a good model to examine.
I’m frustrated
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