First sync from Prefpane does not work
Downloaded Mac OS 10.4 client (Build 1.0b23), installed pref pane and tried to sync for the first time. It says syncing for awhile and then - nothing. I checked the Soocial website and no contacts found. I also did not see any data transfer happening using menumeters.
Then I fired up iSync - Sync services was turned on - and then tried Soocial sync again - now it seems to be stuck.
Help.
Here's the Console log so far:
2008-09-04 17:13:14.406 SoocialSyncTool[1739] Soocial Sync Client started
2008-09-04 17:13:19.549 SoocialSyncTool[1739] Doing Slow sync
2008-09-04 17:15:41.903 SoocialSyncTool[1739] Synchronisation cancelled
2008-09-04 17:20:27.921 SoocialSyncTool[1743] Soocial Sync Client started
2008-09-04 17:20:57.922 iSync[1742] Reset button is <nsbutton:>
</nsbutton:>
Then I fired up iSync - Sync services was turned on - and then tried Soocial sync again - now it seems to be stuck.
Help.
Here's the Console log so far:
2008-09-04 17:13:14.406 SoocialSyncTool[1739] Soocial Sync Client started
2008-09-04 17:13:19.549 SoocialSyncTool[1739] Doing Slow sync
2008-09-04 17:15:41.903 SoocialSyncTool[1739] Synchronisation cancelled
2008-09-04 17:20:27.921 SoocialSyncTool[1743] Soocial Sync Client started
2008-09-04 17:20:57.922 iSync[1742] Reset button is <nsbutton:>
</nsbutton:>
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Inappropriate?Ok now the sync has stopped - no data synced.
Console Log:
2008-09-04 17:25:34.289 SoocialSyncTool[1743] Doing Slow sync
2008-09-04 17:27:44.671 SoocialSyncTool[1743] Synchronisation cancelled
I’m frustrated
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Inappropriate?I have the same error, but additionally I get this error message after "doing slow sync" :
06/09/08 20:04:00 SoocialSyncTool[1484] Got Exception: Invalid parameter not satisfying 'value != nil && label != nil && [label length] > 0 && index < ([self count] + 1)'.
Will abort sync.
Build 1.0b23v4535M -
Inappropriate?Thanks for letting us know, also great to have the details from the Console.
I'm sending this on to the dev team, hope we can get this sorted asap.
Btw, the newest build is currently 1.0b24 v4539M.
(the new build probably doesn't have that error) -
Inappropriate?Before I had to chance to update to b24 v4539, I deleted the soocial preference file, launched isync, tried a sync through the soocial prefpane, quit isync and relaunched the sync. At first it synced 0 contacts, and then I resynced and it synced all of them. Quite strange... But now I'm updating to b24 :-)
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Inappropriate?.. but b24 is not available from the software update button in the prefpane... and doesn't show on the website either.
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Inappropriate?Website says b21, prefpane says b23 - there's no b24.
downloaded again, installed and tried to sync. Sync stopped after some activity.
Console:
2008-09-07 08:29:41.560 SoocialSyncTool[2997] Soocial Sync Client started
2008-09-07 08:29:44.778 SoocialSyncTool[2997] Doing Slow sync
2008-09-07 08:32:21.258 SoocialSyncTool[2997] Synchronisation cancelled
I’m frustrated
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Inappropriate?We do give out Version b23 right now. We'll change that in the website soon.
@vinutien would you mind trying to do the following:
1. disable soocial in the prefpane
2. remove soocial from the prefpane
3. turn off isync
4. download the agent from here: http://www.soocial.com/connections/os...
5. try to sync again.
If this still doesn't work please let us know we will have to dig deeper.
I’m puzzled as what goes wrong here.
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Inappropriate?1. disable soocial in the prefpane
Yes
2. remove soocial from the prefpane
Yes
3. turn off isync
You mean in iSync Preferences? YEs
4. download the agent from here: http://www.soocial.com/connections/os...
Yes
5. try to sync again.
I cannot until I enable sync in iSync Preferences. I did and now I get the following Console Log - more detailed but still not sync with soocial.
Thanks
Alex
2008-09-12 09:39:15.230 SoocialSyncTool[2252] Soocial Sync Client started
09:39:18.368 [iSync:2202] ERROR (LOCALCOPY): exception : you referenced the following records (in a relationship) but did not actually push them: ("B1C64E35-8725-4177-B392-E6D6EA9A4660")
2008-09-12 09:39:28.278 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:40:37.864 SoocialSyncTool[2254] Soocial Sync Client started
09:40:40.366 [iSync:2202] ERROR (LOCALCOPY): exception : you referenced the following records (in a relationship) but did not actually push them: ("B1C64E35-8725-4177-B392-E6D6EA9A4660")
2008-09-12 09:40:49.123 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:40:52.276 SoocialSyncTool[2257] Soocial Sync Client started
09:41:01.219 [iSync:2202] ERROR (LOCALCOPY): exception : you referenced the following records (in a relationship) but did not actually push them: ("B1C64E35-8725-4177-B392-E6D6EA9A4660")
2008-09-12 09:41:11.502 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:41:15.958 SoocialSyncTool[2262] Soocial Sync Client started
09:41:18.727 [iSync:2202] ERROR (LOCALCOPY): exception : you referenced the following records (in a relationship) but did not actually push them: ("B1C64E35-8725-4177-B392-E6D6EA9A4660")
2008-09-12 09:41:27.367 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:41:29.901 SoocialSyncTool[2264] Soocial Sync Client started
09:41:33.745 [iSync:2202] ERROR (LOCALCOPY): exception : you referenced the following records (in a relationship) but did not actually push them: ("B1C64E35-8725-4177-B392-E6D6EA9A4660")
2008-09-12 09:41:44.872 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:42:16.574 SoocialSyncTool[2266] Soocial Sync Client started
09:42:20.769 [iSync:2202] ERROR (LOCALCOPY): exception : you referenced the following records (in a relationship) but did not actually push them: ("B1C64E35-8725-4177-B392-E6D6EA9A4660")
2008-09-12 09:42:24.983 iCal[385] Unexpected EOF, returning last token as fallback
2008-09-12 09:42:33.660 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:42:37.090 SoocialSyncTool[2268] Soocial Sync Client started
09:42:40.190 [iSync:2202] ERROR (LOCALCOPY): exception : you referenced the following records (in a relationship) but did not actually push them: ("B1C64E35-8725-4177-B392-E6D6EA9A4660")
2008-09-12 09:42:56.042 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:43:06.884 SoocialSyncTool[2270] Soocial Sync Client started
09:43:09.997 [iSync:2202] ERROR (LOCALCOPY): exception : you referenced the following records (in a relationship) but did not actually push them: ("B1C64E35-8725-4177-B392-E6D6EA9A4660")
2008-09-12 09:43:22.052 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:50:01.115 Safari[390] WebNetscapePluginDocumentView(0x13606a10) - NSView not correctly initialized. Did you forget to call super?
2008-09-12 09:50:02.039 Safari[390] WebNetscapePluginDocumentView(0x136373c0) - NSView not correctly initialized. Did you forget to call super?
2008-09-12 09:50:02.090 Safari[390] WebNetscapePluginDocumentView(0x1363c340) - NSView not correctly initialized. Did you forget to call super?
2008-09-12 09:50:26.459 Safari[390] WebNetscapePluginDocumentView(0x134e9dd0) - NSView not correctly initialized. Did you forget to call super?
2008-09-12 09:53:22.217 iSync[2202] Reset button is <nsbutton:>
2008-09-12 09:54:11.145 iCal[385] Unexpected EOF, returning last token as fallback
No such process
2008-09-12 09:54:18.269 SoocialSyncTool[2288] Soocial Sync Client started
2008-09-12 09:54:18.314 SoocialSyncTool[2288] Soocial could not sync: Synchronisation is not enabled!
2008-09-12 09:54:25.009 SoocialSyncTool[2290] Soocial Sync Client started
2008-09-12 09:54:25.042 SoocialSyncTool[2290] Soocial could not sync: Synchronisation is not enabled!
2008-09-12 09:54:44.677 SoocialSyncTool[2293] Soocial Sync Client started
2008-09-12 09:54:44.710 SoocialSyncTool[2293] Soocial could not sync: Synchronisation is not enabled!
No such process
No such process
2008-09-12 09:54:58.995 SoocialSyncTool[2298] Soocial Sync Client started
2008-09-12 09:54:59.176 SoocialSyncTool[2298] Soocial could not sync: Synchronisation is not enabled!
2008-09-12 09:55:11.249 iSync[2294] Reset button is <nsbutton:>
2008-09-12 09:55:22.109 SoocialSyncTool[2300] Soocial Sync Client started
2008-09-12 09:56:50.656 SoocialSyncTool[2300] Doing Slow sync
2008-09-12 09:57:26.546 iCal[385] Unexpected EOF, returning last token as fallback
2008-09-12 09:57:36.136 Address Book[545] DirectionsController addressBookChanged:
2008-09-12 09:57:42.643 Address Book[545] DirectionsController addressBookChanged:
field 96 unrecognized!
field 97 unrecognized!
field 98 unrecognized!
2008-09-12 09:57:56.279 Safari[390] WebNetscapePluginDocumentView(0x134b7000) - NSView not correctly initialized. Did you forget to call super?
2008-09-12 09:58:29.336 iCal Helper[2307] Unexpected EOF, returning last token as fallback
2008-09-12 09:59:12.669 Address Book[545] Could not find image named 'QuestionMark'.
2008-09-12 09:59:39.667 SoocialSyncTool[2300] Error while Decoding Document: NSError "Line 1: Space required after the Public Identifier
Line 1: SystemLiteral " or ' expected
Line 1: SYSTEM or PUBLIC, the URI is missing
" Domain=NSXMLParserErrorDomain Code=70 UserInfo={
NSLocalizedDescription = "Line 1: Space required after the Public Identifier\nLine 1: SystemLiteral \" or ' expected\nLine 1: SYSTEM or PUBLIC, the URI is missing\n";
}
Document:
<!DOCTYPE html PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>502 Proxy Error</title>
</head><body>
<h1>Proxy Error</h1>
The proxy server received an invalid
response from an upstream server.
The proxy server could not handle the request POST /.
Reason: Error reading from remote server
<hr />
<address>Apache/2.2.8 (Debian) mod_ssl/2.2.8 OpenSSL/0.9.8g Server at sync.soocial.com Port 80</address>
</body></html>
2008-09-12 09:59:39.667 SoocialSyncTool[2300] Error sending partial message Four. Aborting Sync.
2008-09-12 09:59:40.583 SoocialSyncTool[2300] Synchronisation cancelled
</nsbutton:></nsbutton:>
I’m undecided
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Inappropriate?I'll consider this closed - since after 17 days we cannot get an answer as to the problem then such software is effectively useless for me.
Good Luck guys with Soocial - hopefully someday youll be able to fix the problems and I'll be back.
I’m done with mucking around.
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Inappropriate?Hey Vinutien,
Sorry for droppin' the ball on you. You fell through the cracks. We would really like to find your problem! To help you and to help us. I will get the right guys to take a look at it. We are still in the crazy stage where a lot of things go well but sometimes they don't.
I’m sorry
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Inappropriate?I have the same issue. I updated my pref pane on the mac when Soocial asked me to. and now I cannot sync.
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