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Highrise Emails & Notes Wiped
Soocial had stopped syncing recently across all my connections a few days ago. My setup had been Address Book on my home and work macs, Highrise, and my iPhone through the SyncML app. I also accidentally had MobileMe in the mix on my home mac which seemed to be causing some duplicates. I disabled MobileMe and things seemed to start working everywhere. However today I checked Highrise only to find out that all of our contacts are there but background notes, dates, and all attachments such as emails and tasks are gone. It looks like all our contacts have been deleted and recreated.
Any ideas!?
Any ideas!?
I’m frustrated
3
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The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Hey mdwan,
Sorry you got messed up. Would you mind sending your login to our support mail address. I then can try to find out what happened.
We have seen problem with other syncing options being used at the same time with soocial. It has the possibility to create a horrible love triangle.
We did make a backup of your highrise account at the time we connected for the first time. You can find that here:
http://www.soocial.com/backups
Hope that helps you to get your stuff back.
Please let us know if that helps you.
Bart Wiegman
Soocial support -
Inappropriate?I just discovered the same thing, all the notes and emails attached to contacts in my highrise account are gone! Is there a fix for this?
I’m frustrated
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This solves the problem
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I have replied to your mail. -
Inappropriate?I have this problem too. Also all tags are gone and missing. Yesterday everything was just fine, just a moment ago I discovered all notes are gone, emails aren't match to persons any more and also notes are gone.
Soocial really did a good job providing support. If this isn't recoverable I just lost an excessive amount of time and important data.
Of course it's beta, I know. But still :-(
I’m confused, anxious, frustated
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Inappropriate?Guys, really weird behavior. We are looking into it. We'll get back at you.
I’m confused
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