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Mac Address Book keeps getting deleted
Hey guys, twice now, soocial has deleted all my contacts in my mac address book. Then I logged into soocial and clicked "force update" and they came back. It hasn't changed my gmail contacts yet though. Any ideas?
I’m confused and a tad bit scared (kinda like I'm watching Blair Witch Project)
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The company has a solution in progress.
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Inappropriate?Hey Josh,
Sorry for that freaky stuff. We'll be able to fix it today. This is what happened:
Since last week we are seeing that during the sync with the OSX client, all of a sudden OSX sends an incomplete sync message. This had not happened before and we suspect that an update of OSX own Sync Services causes this changed behavior.
Our servers respond to this faulty message with proper error message. OSX respond to this error with an unexpected and unwanted deletion of all contacts. The good thing is that the deletion stays hidden from Soocial and thus it is easy to bring the contacts back to the Address Book by either hitting the "force update" button or removing the OSX connection from www.soocial.com/connections
As said, we will update our servers today to send a different response to the error. We will let you know as soon as that fix is in place.
EMPLOYEE
