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Outlook and Syncing not working
I am a new user and I love the concept. It's just what I am looking for but i can't get the service to work. I downloaded the Soocial Sync app, but it doesnt seem to upload my contacts. The status says finished but it also says "last synced:ages ago". No outlook contacts show up on the site and Soocial.com contacts are not pushed to Outlook or Gmail. In other words, Soocial.com can see Gmail contacts, but not see or sync with anything else.
Thanks.
ps. I a have Outlook 2007 with Vista and Soocial Version 0.9.86
Thanks.
ps. I a have Outlook 2007 with Vista and Soocial Version 0.9.86
I’m hopeful this will work, sad its not
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Hey,
We might be able to draw more information on what is going wrong from the logs. We need you user name for that. Woudl you mind sending them to support (at soocial dot com)? -
Inappropriate?Ok so it appears to be working... it says its syncing and when i mouse over the tray icon it the number of contacts is increasing. So here's what i did. I closed outlook and the soocial tray icon, reopened outlook tried a sync, it went through the 6 steps super fast and nothing, so I did a force sync from the website, then closed outlook but left the tray on, then i just kept hitting the sync now and then it said it would like to force so I said yes and then it started to sync. Ok it finished and it still didn't sync...
I’m sad
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Inappropriate?Hey,
what kind of user you are? are you administrator, poweruser or user? if my account is an administratoraccount, i can sync directly from outlook. if i'm an poweruser, i can klick on the sync-button, but nothing appears. when i start the sSyncMLClient.Exe from the programmpath directly, it starts, but the windows are blank. i know where i must click and so i login and sync. the syncing is ok. but the sSyncMLClient.Exe doesn't work right without administratorrights.
PS: Sorry about my english. ;) hope you understand me.
I’m displeased
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Inappropriate?Hi Pinscha and redcross, thanks for reporting this issue. We'll look into it and see if we can find what is happening to your account.
I’m sad the outlook client doesn't work for you yet.
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Inappropriate?Stefan,
Thank you for your response. I'm not sure when or how but my contacts seemed to have made it to the soocial website. Now for some reason they aren't making it to one of my google accounts. I haven't had a lot of opportunities to test this lately but I just tried a sync from my outlook on Windows 7 and it seems to be working. I'll try tomorrow at work from my xp machine and update this board. Thanks for your help.
I’m happier that it seems to be working somehwat
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This solves the problem
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Hi Redcross, send us your username (support at soocial) and we'll look into why your Google account isn't syncing. -
Inappropriate?sorry for the extremely delayed response. You should be receiving an email shortly. But I just tried a sync on my work PC (win xp pro & outlook 2007) and it has the same behavior and I found the synclog.txt file and this is the message i'm receiving: 08:02:32 GMT -5:00 [ERROR] - COM Pointer Error. Code = 80004003: Invalid pointer
Thanks.
I’m meh
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Inappropriate?Hey redcross,
We have found a killed a bug today that will probably solve this issue. Would you mind trying again and letting us know if it is solved? -
Inappropriate?Ok it seemed to fix the outlook problem but it still doesn't seem to be getting to my google apps account. My outlook says i have 1009 contacts (lots of duplicates) and my google says 32. We're getting there!! I love the sync to soocial though! Thanks you!1 Comment Add a comment
This solves the problem
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Did you fix this? I see 512 in Soocial and according to Soocial you have 512 in Gmail. Not correct?
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Inappropriate?When I go into my gmail (I'm using google apps - http://mail.google.com/a/domain.com) It says I have 33 contacts...
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Inappropriate?I also have the same problem. The icon in the toolbar "bottom right" says "starting sync". The Status Bar performs all 6 steps in one or 2 seconds. Last synced shows "Ages Ago". I have tried without Google Calendar Sync. Same results. Have tried rebooting. Tried without Outlook active. tried to create one contact in Soocial. same results.
Is it possible that because my computer name has a "french accent" in it that Soocial sould not recognize the name ? On soocial website, the accent is replaced with a square.
I’m sad
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Inappropriate?I have a similar problem. The outlook synchronization claims the synchronization was never done.
The contacts appear on the web interface but many of them where deleted from my outlook account.
I guess i will have to delete the contacts from outlook and force an update from my cellular phone
I’m frustrated
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