Syncing crashes

The Soocial sync client on my Mac keeps seeming to get stuck. I have build 1.0b23v4535M on OSX 10.5.4 on a macbook. It was working fine up until around the time I added a google sync. Now, it starts syncing, and sometimes comlpetes, but then seems to get stuck, and continues to give a message "Currently syncing..." and the last sync is from yesterday (I have updated contacts in my address book). It seems that by turning off Soocial and turning it on again it starts to work.

I’m waiting for my sync

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Greg replied on August 16, 2008 17:50

Here is the console log:

16/08/2008 10:46:09 [0x0-0x50050].com.apple.systempreferences[668] 2008-08-16 10:46:09.820 SoocialSyncTool[674:10b] Doing Fast sync
16/08/2008 10:46:18 SoocialSyncTool[674] SyncServices assertion failure (nil != scp->lastRecord) in [(null) (null)], /SourceCache/SyncServices2/SyncServices2-389.6/SyncServices/ISDDataDatabase.m:1529 I didn't pull the record with id CDAE8A75-47DE-4067-B589-E0678A8E27DC, so why did I get a tuple for it? contact.CDAE8A75-47DE-4067-B589-E0678A8E27DC = 416A4C1A-82FF-44CB-A3FE-DC453105A150 [0A4C298B-2F3A-42FB-94AC-730686F2E3FE]
16/08/2008 10:46:18 SoocialSyncTool[674] Got Exception: [(null) (null)]: I didn't pull the record with id CDAE8A75-47DE-4067-B589-E0678A8E27DC, so why did I get a tuple for it? contact.CDAE8A75-47DE-4067-B589-E0678A8E27DC = 416A4C1A-82FF-44CB-A3FE-DC453105A150 [0A4C298B-2F3A-42FB-94AC-730686F2E3FE].
Will abort sync.
16/08/2008 10:46:18 SoocialSyncTool[674] NSGenericException: error 1 executing 'rollback transaction;': cannot rollback transaction - SQL statements in progress
16/08/2008 10:46:18 SoocialSyncTool[674] *** Terminating app due to uncaught exception 'NSGenericException', reason: 'error 1 executing 'rollback transaction;': cannot rollback transaction - SQL statements in progress'
16/08/2008 10:46:18 SoocialSyncTool[674] Stack: (
2419507531,
2431570171,
2419506987,
2419507050,
2510488437,
2509951448,
2509950784,
2510229532,
2510229365,
2510127165,
2509995936,
2510228827,
2510228419,
2510227793,
28283,
8476,
8314
)
16/08/2008 10:46:18 [0x0-0x50050].com.apple.systempreferences[668] 2008-08-16 10:46:18.829 SoocialSyncTool[674:10b] SyncServices assertion failure (nil != scp->lastRecord) in [(null) (null)], /SourceCache/SyncServices2/SyncServices2-389.6/SyncServices/ISDDataDatabase.m:1529 I didn't pull the record with id CDAE8A75-47DE-4067-B589-E0678A8E27DC, so why did I get a tuple for it? contact.CDAE8A75-47DE-4067-B589-E0678A8E27DC = 416A4C1A-82FF-44CB-A3FE-DC453105A150 [0A4C298B-2F3A-42FB-94AC-730686F2E3FE]
16/08/2008 10:46:18 [0x0-0x50050].com.apple.systempreferences[668] 2008-08-16 10:46:18.830 SoocialSyncTool[674:10b] Got Exception: [(null) (null)]: I didn't pull the record with id CDAE8A75-47DE-4067-B589-E0678A8E27DC, so why did I get a tuple for it? contact.CDAE8A75-47DE-4067-B589-E0678A8E27DC = 416A4C1A-82FF-44CB-A3FE-DC453105A150 [0A4C298B-2F3A-42FB-94AC-730686F2E3FE].
16/08/2008 10:46:18 [0x0-0x50050].com.apple.systempreferences[668] Will abort sync.
16/08/2008 10:46:18 [0x0-0x50050].com.apple.systempreferences[668] 2008-08-16 10:46:18.842 SoocialSyncTool[674:10b] NSGenericException: error 1 executing 'rollback transaction;': cannot rollback transaction - SQL statements in progress
16/08/2008 10:46:18 [0x0-0x50050].com.apple.systempreferences[668] 2008-08-16 10:46:18.842 SoocialSyncTool[674:10b] *** Terminating app due to uncaught exception 'NSGenericException', reason: 'error 1 executing 'rollback transaction;': cannot rollback transaction - SQL statements in progress'

I’m waiting fir a fix

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Greg replied on August 20, 2008 20:40

Still no reply from Soocial?

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EMPLOYEE

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Stefan Fountain, Official Rep, replied on August 21, 2008 15:05

Hi Greg, sorry for taking a while to get back to you. We'll have a look at what's going on and get back to you asap!

I’m sad to see you having troubles

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Gernot replied on August 22, 2008 13:26

Hi Greg,

This looks like an inconsistency in SyncServices to me. That happens sometimes when SyncServices has to handle a lot of clients. But unfortunately we have very limited (read: no) control about its internals. The only way to get rid of this issue would probably be to let SyncServices rebuild its database from scratch which you can do in the way described in this document by Apple (they have that problem, too ;-) ): http://support.apple.com/kb/TS1627

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Jan commented on February 13, 2009 17:12

open isync and clear history in preferences. Worked for me