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Existing user: I can log in, yet can't get past the sign up page
Since the recent maintenance update, I can't get to my page any more. http://morgaine.soup.io exists, I can log in, I can see the front page, and the various tabs (Everyone, Friends, Friends of Friends), on pages of people that have befriended me, I can see my latest post when I hover over the little icon that represents me, but each time I want to go to my page, I get redirected to http://www.soup.io/signup
This also happens when my friends want to go to my page. Please solve this. Thank you in advance !
This also happens when my friends want to go to my page. Please solve this. Thank you in advance !
I’m anxious
2 people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Ouch, you're right. This problem affects all users that signed up using upper-case letters in their login name.
I'm testing a fix for this right now.
I’m embarrassed that this slipped by us
1 person says
this solves the problem
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Inappropriate?The fix turned out to be good, and your soup is accessible again. Sorry for the downtime, and thanks a lot for letting us know!
(In case you're wondering what it was that caused it: the upgrade added a bit of case sensitivity to the database, which is ok in principle, but not in this instance: it tried to match "morgaine" to "Morgaine" and thought that they aren't equal... So now we match case-normalized user names and it all works again)
I’m glad I was able to fix it
1 person says
this solves the problem
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Inappropriate?Thanks Andreas, for making it work again, and for explaining what the problem was. I'm glad it's fixed :-)
I’m happy
EMPLOYEE
