Existing user: I can log in, yet can't get past the sign up page
Since the recent maintenance update, I can't get to my page any more. http://morgaine.soup.io exists, I can log in, I can see the front page, and the various tabs (Everyone, Friends, Friends of Friends), on pages of people that have befriended me, I can see my latest post when I hover over the little icon that represents me, but each time I want to go to my page, I get redirected to http://www.soup.io/signup
This also happens when my friends want to go to my page. Please solve this. Thank you in advance !
This also happens when my friends want to go to my page. Please solve this. Thank you in advance !
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The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Ouch, you're right. This problem affects all users that signed up using upper-case letters in their login name.
I'm testing a fix for this right now.
I’m embarrassed that this slipped by us
1 person says
this solves the problem
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Inappropriate?The fix turned out to be good, and your soup is accessible again. Sorry for the downtime, and thanks a lot for letting us know!
(In case you're wondering what it was that caused it: the upgrade added a bit of case sensitivity to the database, which is ok in principle, but not in this instance: it tried to match "morgaine" to "Morgaine" and thought that they aren't equal... So now we match case-normalized user names and it all works again)
I’m glad I was able to fix it
1 person says
this solves the problem
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Inappropriate?Thanks Andreas, for making it work again, and for explaining what the problem was. I'm glad it's fixed :-)
I’m happy
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