Loading Profile...
Many feeds stop updating in soup after a few hours
I added a report of this problem to someone elses post about almost the same problem, but didn't get any response over the last several days, so I thought I would start a new topic... hope that isn't too evil.
The problem I'm having is that after adding 10 or 12 feeds to my soup (soup.gary.vaughan.pe at the moment), several of them stop updating after a few hours. If I delete the feed and associated entries and re-add them, sometimes they stick but others stop updating again after a few hours. I don't seem to be able to get all of my feeds working at once, and starting each day be deleting and re-adding half of my feeds is not fun :(
To help you find the problem, I've left the non-updating feeds untouched for a day or two - you'll notice that facebook, twitter and one of my blog feeds (via yahoo pipes to filter out other authors) do not show the most recent posts, and yet others (flickr, weatherrss, picasa) still seem to be working.
I love the UI and look of soup, but it's a great shame that it is so unreliable at the moment. If there's anything I can do to help (either in general if the problem is at your end, or something I need to do differently if this is a pilot error) please don't hesitate to get in touch.
Many thanks,
Gary
The problem I'm having is that after adding 10 or 12 feeds to my soup (soup.gary.vaughan.pe at the moment), several of them stop updating after a few hours. If I delete the feed and associated entries and re-add them, sometimes they stick but others stop updating again after a few hours. I don't seem to be able to get all of my feeds working at once, and starting each day be deleting and re-adding half of my feeds is not fun :(
To help you find the problem, I've left the non-updating feeds untouched for a day or two - you'll notice that facebook, twitter and one of my blog feeds (via yahoo pipes to filter out other authors) do not show the most recent posts, and yet others (flickr, weatherrss, picasa) still seem to be working.
I love the UI and look of soup, but it's a great shame that it is so unreliable at the moment. If there's anything I can do to help (either in general if the problem is at your end, or something I need to do differently if this is a pilot error) please don't hesitate to get in touch.
Many thanks,
Gary
I’m indifferent
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hey Gary,
Sorry for not replying to your question in the other thread.
We are looking into the problem right now, please don't re-add any feeds, so that we can actually find the problem.
There definitely is no per-user limitation on feeds, it is a specific problem with every single feed that is broken.
I'll let you know when we've found something.
Lukas -
Inappropriate?Hmm, okay. I can't really find the problems you describe.
What applies to all feeds:
Our feed importer (except for Twitter) works by fetching the specified feeds approximately every 2-3 hours.
It has lots of magic built in, to make sure we don't run into any rate limiting problems with the feed providers. This magic is tuned for the feeds we officially support, but it should not fail for custom feeds.
Your Blog feed via Yahoo Pipes:
Is up-to-date, last entry seems to be on Oct 1st, and is successfully imported in your Soup. Although its there twice, which I guess happened by re-adding the feed without deleting the old posts.
Your Facebook feed:
Is out-of-date right now, it was last fetched on 08-10-12 16:38:51 (UTC), and should be fetched again within the next 2 hours.
Your Google Reader feed:
Is up-to-date, last entry seems to be on the 08-10-09 20:00:00, that entry was imported into Soup at 08-10-10 04:33:59.
This delay is due to Google, the feed fetched with the previous import at 08-10-10 01:23:53 did not contain that entry yet.
Your Twitter feed:
Is up-to-date, and is the only one that will update in near-realtime (a few minutes max.). See http://updates.soup.io/post/5788624/T...
If there are really problems with this feed, please let us know.
All timestamps are in UTC.
If I was just lucky, and the problems where there when you last checked, or if I misunderstood your problem, let me know.
I’m confident that we'll find the problem you encountered.
-
Inappropriate?Okay, I have to correct myself on the Facebook problem:
That really was broken, sorry. It happened because Facebook doesn't properly generate GUIDs in their feeds.
We now created a custom import for Facebook, which means this is fixed, and imports will be of the correct content type.
I've re-added your feed to activate this update for your Soup. -
Inappropriate?Hi Lukas,
Thanks for responding so quickly! :) And for fixing the facebook feed.
It seems that the real issue was my misunderstanding of the update frequency, since twitter (usually) updates relatively quickly... and I saw a post on the soup blog about how everything updated much faster now.
I suppose that I just got unlucky in that I was deleting and readding my feeds, just before each refresh cycle... so I saw the first refresh collect new feed entries, and then nothing for 2-3 hours, and became impatient because I thought the updates took a fraction of an hour.
Actually I notice that one of my twitter posts from yesterday didn't get added, but I'll keep an eye on that and start a new thread if I spot a pattern.
I’m impressed at the excellent support from Soup!
-
Inappropriate?Concerning the Twitter problem:
We've found that too, see the other thread about it:
http://getsatisfaction.com/soup/topic...
Unfortunately, we are on wait with Twitter here. If your tweet doesn't get imported in near realtime, it will take a maximum of one day to get imported.
(This is a longer import interval than before, because this is just a fallback to the otherwise excellent realtime service.)
EMPLOYEE
