Get your own customer support community
 

I think SpiderOak should be more open and community focussed

It's slightly disturbing how 'closed' the SpiderOak team are - they have no forum (other that this) and their blog hasn't been updated in ~5 months. For a modern internet company this is a fairly poor show - from the outside SpiderOak looks like it's dead or dying.

Yes, they updated their website a while ago and they've apparently got a new software version coming out soon - but these signs of life are really hard to see unless you look closely.

I think that opening up and being more community focused would go a long way toward reassuring customers and potential customers that SpiderOak is a durable, viable, vibrant company. A forum, and an up-to date blog would help a lot, without taking a huge amount of time.

So, what do you think?
 
sad I’m sad

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