Recently active topics in Spirit Airlines

I just spoke to a floor supervisor of Spirit and was treated very poorly. I know that in certain circumstances, a refund can be given. I was in the middle of booking a flight online when I reached the baggage check page. After inspecting the bag I would be traveling with on board, I noticed that I got timed out of the website. I tried to book the flight again and the charge went up. That was my mistake and I take full responsibility for it. Because the flight was too expensive now, I chose a different airline. The next day, I opened an email from spirit stating that my reservation was complete. Now I had two flights! I immediately canceled the one from Spirit because it shouldn't have gone through and was more expensive. They wouldn't give me my refund and after speaking with the floor supervisor in a very respectable manner, I was rudely hung up on and brushed off with very little reasoning. I intend to make this known to all potential customers. I have flown Spirit before but I will never fly it again, nor will anyone I know.

I was scheduled to fly with my husband to Lima, Peru on July 19, 2008. I canceled my flight at O'Hare and the manager at the counter assured me that I would receive a refund ($1,064.60) not a credit. Only under those circumstances did I agree to cancel my flight. She printed out a document stating how much Spirit owed me. My aunt, who was flying with me on the same day and who also canceled her flight, already received her complete refund in August. I have not. Could you help me with this issue or put me in contact with the correct person for this issue as soon as possible? I have talked to several customer service agents on the phone from a call center in India who have all told me various answers and I believe I have waited more than due time to receive my refund.

I can not get onto the system because the site says my password is incorrect. When I try to respond to recieve a new password they shut me out and tell me to report this to customer service. I can never understand the person on the other end of the phone. I can't use my $9.00 club anymore. Please help. I've been a member for over a year.

Can't get through to Spirit. I booked online. They gave me the wrong iteniary. When I went to change it, they want a $80 fee. No one has answered the phone yesterday or today for hours and hours.
How do they stay in business? How can I get through to them?

Ruined in April; had documented by Spirit; filled out forms; sent lots of documentation to Spirit; replaced bag for upcoming trip; Spirit denied claim for replacement; said to send repair receipt. Had repaired, sent receipt and more documentation. No response. Sent documentation to Customer Svc., President and others. Still no communication. Their Cust. Svc. is TERRIBLE. Not worth bit of money saved. Have flown them twice - never again. Just took extended trip, spent a bit more on another airline, everything fine.

We took a flight from Fort Lauderdale, Florida to Aguadilla, PR on 7/16/08, and I have never had an experience like that in all my travels.

1) The seats did not recline at all- they were fixed in one position

2) We were so close to the seat in front that if I would have sneezed my head would had hit the front sit.

3) Could not use the tray holder at all because it was broken, as well as my lap top.
4) The pocket that holds the magazines had a broken spring and for the whole ride I had to keep my right foot in the isle.
5) The Isle arm rest did not go up so when you had to get up there was no room because the seat in front also was stuck in one position.
I guess all of these events had the purpose of jamming more people into these flights, with out thought for the safety of everyone. You cannot treat people this way, sticking them in a plane like sardines. There is a joke going around about your air line and I quote “HOW WOULD YOU KILL 300 PUERTO RICANS AT ONE TIME? BY FLYING them on SPIRIT AIR LINES.
Every one was complaining about the flight and the conditions of travel, some of them were saying that they will not fly spirit any more.
I don’t think this is funny. So please think first of the safety of your passengers. Also don’t let passengers carry-on oversized baggage; they can not fit them into the overhead compartments and that delays take off time.
Well thank You and I hope for the safety of every one that flies your Air Line that you will take action to avoid future problems and accidents.