locked out of account

I added a email account yesterday to change my primary account as I am no longer at that job and do not have access to that email address any longer. I still have not receive the validation email for jdeharo564@aol.com and now I am locked out of my account.

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Maia replied on January 24, 2008 20:35

Hi Jeff,

You should still be able to login to your Spock account using your old work email as a login, even if you don't have access to the email account. Once you're logged in, you can request another validation email to your AOL account.

The reason you weren't getting the validation email was because you had previously unsubscribed that email address. I went ahead and and re-subscribed your AOL address so that you will get your validation email.

I’m happy to help you access your account!

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Jeff replied on January 24, 2008 22:49

Hi Maia,

I am locked out due to some reason from jdeharo@maxiomgroup.com. Could I get a reset on this email address? I am trying to make jdeharo564@aol.com my primary now but I am having no luck logging into spock.

Anything that you can do to get me back in would be greatly appreciated.

Thanks,
Jeff

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Jeff replied on January 26, 2008 02:44

Hi Maia,

Any way I could get a password reset on jdeharo@maxiomgroup.com email so I can log into my spock account and send the valisation email?

Thanks,
Jeff

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Maia replied on January 28, 2008 21:20

Hi Jeff,

I think I reset it for you, so you should be able to access your account. Let me know if this is not the case.

Best,
Maia

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ChrisG replied on January 30, 2008 21:17

I'm locked out of my account. I came to sign in, it did not recognize me. I had my account/identity bookmarked. When I goto my bookmark it forwards to someone else's name now instead of me (Brandon Gill Yowell, whever that is). Doing a search, I do not come up in search results. I have no idea what heppened?

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Maia replied on January 31, 2008 18:57

Hi ChrisG - can you go ahead and email me personally at maia@spock.com so I can look into this for you?

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Jeff replied on February 01, 2008 04:54

Hi Maia,

Thank you very much for the reset and I am able to access my account now.

Thanks Again...

Jeff

I’m Very Happy with Maia

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