"Update Failed" with specific user

Same problem here!

same problem
sushi299

had this for three days now. Fine on my laptop, my desk PC won't let me in. Have uninstalled, reinstalled, tried changing proxy settings and everything

Update: I can't log in on the laptop either, or on a friend's PC - appears to be an account error

I have now used one of my owns invitations and created an account, works nicely now but would be nice to use my main account...

Nope, no change.

Username is BruceEwen

hmm can't find how to send private messages.

Cheers! Everything works for me now.

Ignore me! Working now, thanks so much for swift support - very impressive

It's still doesn't work for me...

Username: SpaceSoul

Doesn't for me either. (Premium account)

username: wernborg

Sorry
doesn't work for me either
username; olleboll
/OB1

It's work for me now, thanks a lot!

works perfectly
Thanks

Works now. Tnx.

I'm to having this problem!
MartinJ

I also have this problem!

Username is Holley

Same problem.
Username: tom.nordheim

I still have the same problem. My username: adeg

Been away for 15days and trying to log in on afreinds computer. Doesent work. Changed secret name, but....
Username Tufsan

got problems on account with username b597530 on laptop at work.

Thanks for the answer. I live in Spain but am in Swedwen now. Thats propebly why I ant log in. How do I do in the summer, when I am here for tree month?

I've the same problem. Mi username is javierpc

I'm curious. What kind of problem is this since you can fix it server-side?

Now my account works!
Dont know if it was you(support) or me who fixed it.
On my Vista at home I got the same problem last night. But instead of just saying update failed I also got a window saying that spotify.exe was in use and I could choose retry. I then closed spotify with the update failed message and clicked retry. Voila everything works.

Having the same problem.
Username: irbanur

gsparkera is my username - same problem

fisfornam (username) same problem :/

I cannot login aswell, username is: mekkmyday

I have the same problem. Works from home where I'm not behind a firewall, but from work where I use a https proxy I get the "Update Failed" message.

Username: snekkerpalle

Having the same problem
Username: jbarcia

Since you told us I would work for everyone who posted their username here Spotify has worked fine for me, but 2 minutes ago it just logged out and the same problem as before appeared.

Username: adeg

I have this problem to. Username: Noaksson

I have this problem as well. My username is hamiltton

I have the same problem;

Username: Didrik78

Same problem here.

Username: Stumpe

Same here.... Username is: bachke

Me too same problem

Username: Efram

Having the same problem.
Username: vhei

Same problem.

Username: blissard

Same problem here.

Username is: alonso.diaz

Got the same problem
username: Hcost
Worker until i shutdown my computer last night :(

I have the same problem.
Username: durehed

Works right now, thank you!!

I have the same problem.
Username: blackbeard68

I have the same problem.

username: lapse

Same here:

Username: M_or0t

The big "O" is zero.

I have the same problem
Username: kimztah

Same problem also in this household

Usernames: MFinn and Leivissa

i have the same problem.
username: casino

For me it worked after Vista asked me if I wanted to allow Spotify to do whatever (UAC).

It's working now! Thanks!

works now! thanks

I have this kind of problems.

Username :Terrorstorm

Help!

User: ComputerKid

Working!

As i understand it the problem is that the spotify team selects certain users to test the next version of the client. This will work for all users where auto-update is working, but where the update doesn't work it's impossible to upgrade because it's not possible download the new client from the homepage.

A quick an dirty solution is to copy the spotify binary from a computer where the auto-update works.

A solution would be to offer all version with version information from the homepage, then the client could inform the user what version is required when a "update failed" happens.

THANKS! working!

got the same problem username: Bålarna

Same problem
username : Jesupojk

The problem is back for me and the Service Status says that all should work...

problem is bacck
user: olleboll

Yep the problem is back for me too

Holley is the id...

This was working yesterday but not this morning

username Surfr

username : mremar

Fixed :) I had reinstalled moments before commenting on here but it didn't work. I reinstalled once more after getting a reply here, and this time I also rememebred to replaced the Dock icon. This time it all worked fine :) fantastic service guys. Nice one :D

Hi, got the same problem

user name: ulf_klappe

Got the same problem,
Update failed, please download the latest version etc...

usernamn: torvilde

Having the same problem
username: flauberrrt

I did what you told me to; reinstalled Spotify yesterday, and was able to log in again, though my playlists were not complete. Today I have the same problem. First, I get a message that tells me I have to log in as administrator on my computer. When I do so, Spotify tells me to download the latest version. What to do???
Username: Torvilde

yes
problem is back again
username Olleboll

Andres, I have downloaded a new version of Spotify but it still doesn't work! Are there anything you can do to help?
Username: kristianalver

I have the same problem

Username: BigMitch

Hi,

I have the same problem. Can log in via web to edit profile. Also tried to download latest version

Username: s.wikshaaland

This is really frustrating! Why does this happen? Why do the app have to update again even if i download the newest version from the website? Can you help Andres??

I have had this problem as well, very frustrating. However, following the last lot of advice from Andres, I cleared my browser cache and downloaded the software again, installed and it works fine.

its failing for me,,, it keeps at updating... and later give error message "download the new version or update proxy settings..."

What to do?

I have the same problem, i tried to download the latest version but it makes my laptop crash...I don't know what to do ! My username is venea
Thanks for helping !

I have a window vista.
well as all the other users who seem to have that problem the update wouldn't work on its own so i had to install it by myself...I did but as soon as it was done i couldn't open spotify and all the other windows were freezing. I then uninstalled the first version I had in the hope it would help the new version to work properly ...So, I have now only the last version installed but my computer is very slow ...
When i click on the icon it says something like ( trying my best to translate from the french ) : " windows can't acces the peripheral, or to the specific file. Maybe you don't have suited autorisations to access this element "
thank you in advance for your help

Hello, I still haven't heard from you and my problem is still there ..my computer isn't crashing anymore but everytime i go near the spotify icon or folder my cursor turns into the circle and it is slowing down / not working ! i'm strarting to despair..should i just uninstall it and create a new account or it won't solve anything ? please help ??

well i have tried several times to uninstall it and during the lapses of time where i didn't have the programme on my computer, everything was fine. i have done a big clean up of my laptop, checked the updates and even the anti virus but everything is fine. I 'll try another time but i doubt it'll work ..What i don't understand is that when i click on the icon it says i might nor have the authorisation to acces the programme..??

i had administrative rights yes.. i would have posted the exact message but my laptop died, yes died, i can't turn it on again ... so until tomorrow when the repair guy at 70pounds comes and helps i cannot do anything else. i really hope it's not spotify that did this but every thing until it stopped proved it was... i read another topic where people had the same problem with the 3.11update, uninstalling, installing everyday several times ... for some people it worked so i guess i would have tried that every day but since my computer died i really wish the team would find a solution as i cannot say i can pay 70pounds everyday unfortunatly.
i'll post the message in french on here asap , never know if it can help other people to solve everybody's problem

annoying and pointless problem, it seems. Any sign of a solution? My username is krautrockist

works now... (!)

I have the same problem
username: hank1

i have this problem too.

username: rumbelows1

downloading new version hasn't worked - i now just get the drag spotify into the app folder page but no spotify

it's working now.
http://getsatisfaction.com/spotify/to...

Same problem here

Username: timothy8815

Cheers

I have exactly this problem, I tried to update from homepage and I tried reinstalling, it doesn't help.

Username: schjak

I have the same problem!
Downloaded the latest version from website,still unable to log on.
Error message: update failed
username: anstendige

I'm able to log on again!!

Have downloaded again today (20th May) and have been able to log in again.

I have the same problem as everybody else here!
Downloaded the latest version from website,still unable to log on.
Error message: update failed
username: emilponken

Same problem here.

Username: HereComesRichard

same problem!!

username: SKnickers

Andres you are very hard-working!

same problem AGAIN! it worked after you replied to me (i didn't uninstall and download again though, it just worked on version i had) but is now doing "update failed" again.

username: SKnickers

I have this problem as well. My friend account works but not my own. I get the same error described. I have uninstalled and installed the latest spotify version with no luck.

username: caribez

Thanks in advance.

same as above (REwer) comment.

Ljormston is my username

same problem, it just happened randomly, please get this sorted Spotify.

my username is: oliversanders

I also have this problem, my username is jenny_work ... My friend can log in fine but I cant...thank you!

I have this problem update failed nomatter what I ty to change User name is mcc505 help!

the new installer doesn't work, after uninstalling spotify and then reinstalling it the new updated installer seems to be missing the key spotify.exe file.

My computer has Windows Vista 64bit if that helps.

I'm having the same problem as above, Update failed.
I've tried to reinstall the program several times, but with no success.
My username is maal47

my account worked perfectly when i got it. but now it doesent work :( bet after a while it worked again :) and after a while again "update failed" it works on all my friends computer. but it would be nice to be able to use it on your own computer. please help me (my acc name: jolle94)

hi i have re-installed spotify with the latest version but it still comes up with update failed. what should i do?

user name alexmcc19

Thanks for any help.

i deleted every thing to do with spotify on my mac then re-intalled it and it finally worked lol what a trek

Using XP, and this problem keep occuring time efter time...
My username and password work fine when logging on spotify.com, but not when using the Spotify client.
Username: Keptr, premium account.
I've tried reinstalling the client (twice), clearing the browser cache, the password. But nogo.

Still not working. Tried deleting and reinstalling on my Mac but no good.
"unable t auto update Spotify.....Spotify will oprate in offline mode(505)"
username: olleboll

me too! I've uninstalled, re-booted, updated, everything!

user name is nsherbert16v

I have the same problem, I have re-installed spotify with the latest version but it still comes up with update failed. what should i do?

username: maradona7

Hi, I have re-installed spotify with the latest version, but it still comes up with "update failed". What to do?

Username: fakuva

Thanks for any help.

Isn't working for me either.

Username: simpebiff

Same problem

Username : sfeb

managed to fix the problem - i navigated to the uninstall exe in C:/Program Files and then downloaded the latest version. I ahd tried the Widnows add/remove before and that didn't work.

Hope this helps out some of you guys!

glad I could help guys (I hate it when people find a fix and then don't post it!).

Spotify guys, seeing as I managed to find the fix and then post it, do you think I should be entitled to a free premium account for a year ;)