Please help me get satisfaction:)

When I try to log on Spotify I receive this message; "No internet connection, please make sure that your computer can access the internet and try again. Additionally you could try to change the currently used proxy setting" There is nothing wrong with my internet connection. Can anyone help me. ?I have the opportunity to fill out host and port + username and password on the HTTPS, Socks4 and socks5. Does anyone have this codes?