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Share spotify feature crashes with a 500 Internal Error message
I wanted to give away some invites on my blog, and told people to comment with their email to get an invite. Everything worked well in the beginning, but with 8 invites left the Share Spotify page (https://www.spotify.com/en/account/sh...) have started crashing for me. The error is:
"500 Internal error
The server encountered an unexpected condition which prevented it from fulfilling the request.
Powered by CherryPy 2.2.1"
I last accessed this page at 14:54 (GMT+1, Sweden), if that helps you find the error in your logs. This probably has something to do with my account, since a friend of mine does not have the same issue.
I reported this through the spotify bug form two days ago, and have not recived any answer. I only know one thing, it makes to look like a fool to my readers.
"500 Internal error
The server encountered an unexpected condition which prevented it from fulfilling the request.
Powered by CherryPy 2.2.1"
I last accessed this page at 14:54 (GMT+1, Sweden), if that helps you find the error in your logs. This probably has something to do with my account, since a friend of mine does not have the same issue.
I reported this through the spotify bug form two days ago, and have not recived any answer. I only know one thing, it makes to look like a fool to my readers.
I’m frustrated
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Inappropriate?Hi Emil,
This type of problem shouldn't be account specific, does this error occur everytime you go to that page or was it only once?
Andres -
Inappropriate?Every time I go to the page. And has been for the last three days. Worked well before that. -
Inappropriate?Here's the HTTP response headers for my last attempt:
Date: Fri, 12 Dec 2008 15:09:45 GMT
Server: CherryPy/2.2.1
Cache-Control: no-cache, must-revalidate, max-age=0, x-always-cache, max-age=315360000
Pragma: no-cache
Content-Type: text/html
Set-Cookie: spsess=6c3f978d5ed26f4249ad8b7073d10be4c46a037e; expires=Fri, 05-Feb-2010 15:09:45 GMT; Path=/;
tg-visit=ccef3f119784c3b2ac68c6389238ca1344184b6b; expires=Fri, 12-Dec-2008 15:29:45 GMT; Path=/;
Via: 1.1 www.spotify.com
Expires: Mon, 10 Dec 2018 15:09:45 GMT
Vary: Accept-Encoding
Content-Encoding: gzip
Connection: close
Transfer-Encoding: chunked
500 Internal error -
Inappropriate?Hi Email,
Thanks for the information, I've alerted our developers to this issues, hopefully we'll be able to resolve it shortly.
Andres
1 person says
this answers the question
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Inappropriate?Some more information to help you resolve this issue: I have tried different browsers, and get the same error both using Firefox and Internet Explorer. I have tried clearing cookies and cache. Nothing.
This error only occurs on the Share Spotify page, not on Account overview, Edit profile, or Subscription. Shouldn't be that hard to troubleshoot I think. -
Inappropriate?It's so frustrating having people waiting for their invites without being able to give them one. I really hope this issue doesn't get dropped. Extra annoying is that the blue top bar shows up every time I start spotify, reminding me that I have invites left. It's like it's taunting me!
I’m frustrated
3 Comments Add a comment
This answers the question
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Hi Emil,
Can you send an email to our support team and put it to my attention. We'll figure something out so that we can get your invites out asap. -
What e-mail adress would that be? Through the client like I did once before?
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Emil,
Our support can be reached at support@spotify.com -
Inappropriate?I just got home from a winter vacation, and now everything works as it should. So I've finally gotten my invitation sent. Just a shame I don't have a couple of more of them :)
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