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Spotify support not very active?
12 unanswered questions and 5 unsolved problems here in the SUPPORT forum, some of them a few days old now!
Why is the Spotify support team not reacting in time?
Why is the Spotify support team not reacting in time?
I’m disappointed
3
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Inappropriate?Please be assured we are working to resolve any unanswered questions as quickly as we possibly can, sometimes we may have to prioritize user queries in order to ensure we are helping users who need us most. If we are not yet able to answer a specific question we will always revert back to it when a solution/answer is found.
Of course, any information that will benefit the broader Spotfiy user community will always be posted openly on the forum but please remember you can also email us directly at support@spotify or premium@spotify.com
I’m excited
The company says
this answers the question
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Inappropriate?4 pages of unanswered topics by now, many of them are questions or problems posted by your CUSTOMERS!
Very disillusioning for these users if they get no answers at all, don't you think?
I’m sad
1 Comment Add a comment
This answers the question
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Hi Andreas,
Most of the questions are either feature requests or suggestions for improvements to which we can't always post a response. I can assure you that we read all the suggestions and we do respond to each support case.
Andres
EMPLOYEE
