Why is spotify stating that I'm not in Finland while I am?
Hello dear support
I've been using spotify for a while now but when I logged on today it said that I can only use spotify 14 days when I'm abroad. The problem is that I'm not abroad. I'm sitting at my desk in my parents home in Finland and my account is registred to Finland. Since we live on a part in Finland called "Åland", an autonomus area with own partial legislation we often have another nationality tag (AX) instead of the regurlar (FI) at certain times. If that's what causing the problem could you please put in an exception or just treat (AX) as (FI) since we're a part of Finland no matter how much some of our politicians wants otherwise...
Thanks for your time
I've been using spotify for a while now but when I logged on today it said that I can only use spotify 14 days when I'm abroad. The problem is that I'm not abroad. I'm sitting at my desk in my parents home in Finland and my account is registred to Finland. Since we live on a part in Finland called "Åland", an autonomus area with own partial legislation we often have another nationality tag (AX) instead of the regurlar (FI) at certain times. If that's what causing the problem could you please put in an exception or just treat (AX) as (FI) since we're a part of Finland no matter how much some of our politicians wants otherwise...
Thanks for your time
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Inappropriate?That's beacuse we are from Åland and have some kind of problem with the nationality tag (AX). And none seems to know where we belong
I’m confused
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Inappropriate?I've managed to fix it, Ålands ISP seemingly have rerouted all trafic so it looks like we're in a different part of Åland (Eckerö for me at least) so try changing your postalcode to 22270 and it might work
EDIT* it's working fine for me with my regurlar postalcode now.....
Satans Ålcom säger jag bara ;D -
Inappropriate?It is the AX tag that is causing this issue. We're looking into what we can do about it but hopefully it will work for more people like Tobias.
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Inappropriate?Kan du meddela mig om lösningen på svenska tack :)
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Inappropriate?Well I'm sad to say my solution was only temporary since seemingly it's stating that I'm on a trip again, so the problem remains
EDIT* Filip jag ändrade postkoden på min profil sida till eckerös postkod (22270) så kved spotify inget för ett tag
I’m sad
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Inappropriate?Same problem on my side. My location is Mariehamn (Åland) Finland.
ISP: Ålcom
Spotify Staff, why not contact the ISP Ålcom (www.aland.net) and fix the problem? I know many other people who has the same problem.
I’m depressed
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Inappropriate?We're aware that some users in Aland are having problems connecting to Spotify. The reason is that our system recognizes Aland (AX) separately from Finland (FI). We could open up Spotify to Aland but because record labels don't include them as a separate launch market the music catalogue there would be extremely small. Therefore we want to change our system to that it sets Aland to be the same as Finland and they can access the exact same catalogue but this will take development time before it can be done.
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Not some users.. try something like 90% of the users.. i ́ve just asked to a lot of my friends and colleagues and they have the same problem :'( -
Inappropriate?That problem is so popular that it even ended up in the local newspaper Nya Aland. Spotify -1 points
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Inappropriate?Well the main problem in this matter isn't spotify, it's our retarded ISP (Alcom) who likes to pretend that we're an own country with our own domain... Big creds to Spotify if they're acctually trying to develop something that might help us to gain access to this godlike service again, even if they aren't I won't blame them ignoring a small (and above all greedy) community like Åland... Hopefully this will work out in the near future..
On topic wouldn't it be possible to give people with the (AX) domain some "travel exception" so we could still listen to spotify? Given that we're going to host the NATWEST island games this summer I'm guessing that alot of people would be happy if Åland was a "travel exception zone"...
EDIT* By travel exception I mean that anyone with a spotify account could listen to music an unlimited period of time on Aland instead of getting the 14 days notice.. This would most definately solve our problem but I'm guessing it would leave room for certain exploits... Well any solution is fine by me since I miss this godlike service! :)
2 people say
this solves the problem
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Inappropriate?It's not Ålcom who likes to pretend we are an own country, it's Landskapsregeringen, Ålcom is only the provider for .ax domains but the owner is LR.
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Inappropriate?Belive me, it ́s not Landskapsregeringen. It ́s Alcom that changed it ́s settings, Landskapsregeringen just wanted to provide .ax domains to our users, now it ́s alcom that had the brilliant idea to change the location settings for our connections -.-
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Inappropriate?Ok, it's not Ålcom's or LR's fault, it's simply Spotify that doesn't support .ax yet, but I guess it will be fixed.
If you have Sonera on your mobilephone you can use that to login to Spotify, then login with Ålcom and you're on a trip for 14 days, then do the same thing when the time runs out. Temporary solution a friend told me.
Or just upgrade to premium and you can be on a trip for unlimited time, 10€/month isn't much. -
Inappropriate?Plz Spotify can't you fix this fast:/ you know how boring it is without any music?
I’m sad
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Inappropriate?If you using Alcom as ISP there is a fix and has been for a while now.
http://www.alcom.ax/index.php?option=...
1 person says
this solves the problem
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Thanks! -
but if u ''been traveling for 14 days'' and can't log in to spotify how can you do then ? -
Inappropriate?@Pjottra - on vista; go to C:\Users\username\AppData\Roaming\Spotify , on XP go to C:\Documents and Settings\username\Application Data\Spotify and delete the file settings
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Inappropriate?Since this program isn't working yet, we just have to feep using Limewire, Frostwire an simular programs so get our music and Winamp or WMP to play it.
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