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Removing a lifetime subscription...
Our system allows users to degrade to a free account. We have this working - however if the user then upgrades to a paid account they still show as having a lifetime subscription (as per the free account).
Is there anything we can do to get around this other than make the free account time limited?
Ideally we'd ike to make an API call to update the field but this is not possible using the update subscriber method in your documentation.
John
Is there anything we can do to get around this other than make the free account time limited?
Ideally we'd ike to make an API call to update the field but this is not possible using the update subscriber method in your documentation.
John
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Inappropriate?The way folks usually do it is that any subscriber that is not active is a free subscriber - I haven't heard of someone using lifetime subscriptions to track free subscribers before. Is there a benefit of using a lifetime that you're leveraging?
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Hi Nathaniel,
We use feature levels and want to manage our free users in the same way as paying subscribers - so the benefit to using a lifetime free account via Spreedly is that users can drop down to the free account whenever they want whilst also being able to expand whenever they want.
We could provide a time limited free account - but want to avoid that restriction if possible - we are much more interested with getting users on the system.
I have read in other posts that if a user upgrades from a free lifetime subscription to a paid sub then they will be charged monthly as expected but will defer to the lifetime subscription (and feature level?) if they stop paying/auto-renewing.
Can you confirm this is the case - if so then we'll be fine.
John -
You are correct in terms of the user reverting to the lifetime (if they have one) if their timed subscription runs out, so you should be good on that account.
I'm still not understanding the benefit of using a free lifetime account, though - I would think that it would be functionally equivalent to simply saying that any subscriber that is not active has free access. The advantage of just defining "free" as any inactive subscriber is that then you don't need any kind of sign up process to grant free access.
Just to be clear: I'm not objecting to you doing it with a lifetime, just trying to understand, since no one else has decided to do things that way. -
Inappropriate?I'll look into it Nathaniel. Thanks for getting back to me. The difference is that we have several non-subscriber levels aswell. I get what your saying though.
John1 Comment Add a comment
This solves the problem
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Oh interesting - if you have multiple non-paid levels then I can see where it might make sense. Would love to hear more about it once you get the everything working like you like it.
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