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IMHO, Sprint lies
I cancelled my Sprint service on one of my lines at the Sprint store. The salesman, Bruno, said to come back May 1, 2008 and he would cancel one line and I could keep the other two. I just got a large bill and called them. They said, Sorry, you can't drop that line. I said that I already HAD...they said nothing they can do about this.
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Inappropriate?Did he say he would cancel the line for you? Because Sales representatives are not allowed to cancel lines, all canceling must be done over the phone unless you are canceling within your 30 day trial period.1 Comment
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Yes, he did. He went to the phone and called, supposedly, and said It's all taken care of. -
Inappropriate?I'm guessing he called the employee customer care line that we use, and they told him "You have to have the customer call customer care and cancel, but would you like to suspend it?"
and he said yes,
Oh and for future references(for other people that may have the question), SUSPENDING YOUR LINE does not cancel the line, and it does not make it so you don't have to pay. Suspend is mainly for if you lost your phone, or other issues where you wish the phone not to be used,but bill will still be generated for it.1 Comment Add a comment
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Well, I believed him and then we got another line for my husband. Now I am paying for three phones. I can't afford this. I would NOT have agreed to this had this guy Bruno not told me this untruth. I am so stuck.
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Inappropriate?You should check and see if any of the lines are out of contract and cancel the line that is. I wouldn't call that store though, do you know how long ago you got each phone and if you upgraded any phones how long ago you upgraded? (I hope they told you when you upgrade you sign 2 year contract if you did)
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Inappropriate?I don't know how else to say this, but my experience has taught me to NEVER trust the rep at a store. That sounds horrible, but those folks work on a commission basis, and most of the time it is not in THEIR best interest for you to be canceling a line. Unless that is you are wanting to activate a new line, and they know that you can't replace an already active line with a new line of service, so they give you some song and dance about how you have to wait so long before you can cancel or pretend to cancel it for you, etc. From the previous posts, it appears that policies are the same across the carriers. Dealers/Store Reps can not cancel lines of service unless it is within the buyer's remorse period. The customer must call in and speak with the Retention department. Don't ask the store to do for you what you can do for yourself over the phone with customer care. If they have to call customer care to get something done, why are you going to the middle man? Save yourself the trip to the store.
I’m sorry you've seen the bad side of customer service.
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You are correct. That's where I made my mistake. I guess in general, to say "Sprint lies" is not accurate. it was their salesman. But he did represent Sprint...and is now long gone. Lesson learned by this lady! Thanks!
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You are correct. That's where I made my mistake. I guess in general, to say "Sprint lies" is not accurate. it was their salesman. But he did represent Sprint...and is now long gone. Lesson learned by this lady! Thanks!
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