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SPRINT SUCKS!!! I've been a customer for 6 years and all they do is void there contract every month!
SPRINT SUCKS!!! I've been a LOYAL customer for 6 years and all they do is void there contract every month! Ive just renewed my wife and I cell phone contract with sprint for ANOTHER (2) YEARS in Feb. The deal was $59.99 and we got power vison for free and a 15% discount.
Plus my wife get a 23% corp. discount..which is a 38% total discount, so if you do the math..IT'S....$59.99+$14.00 for insurance for both phones which comes to..$73.99+7% sales tax..comes to $79.16. Now $79.16 - 38% discount..come to $49.08. Now being a little generous with some added taxes...MY BILL SHOULD'NT BE ANY MORE THEN $53.00. So when i got my first bill in march it was $52.87. GREAT!! But every bill up till now has been over $63. So i pay the bill and called sprint!! i have spent up to 8 hours on the phone trying to resolve the issue, i have called every month to get a $10 credit thats owed to me that keeps growing and to get the billing corrected. Every time i call they say they have fixed it and it wont happen again and still to this day they havent fixed it and it keeps on happening. THIS IS A STRAIGHT UP VOID OF CONTRACT!!! NOTHING ELSE!!!
AND YOU KNOW IF I CANCEL I'LL BE CHARGED $250 BECAUSE I VOIDED MY CONTRACT.
SOMEBODY PLEASE HELP!!!!
Plus my wife get a 23% corp. discount..which is a 38% total discount, so if you do the math..IT'S....$59.99+$14.00 for insurance for both phones which comes to..$73.99+7% sales tax..comes to $79.16. Now $79.16 - 38% discount..come to $49.08. Now being a little generous with some added taxes...MY BILL SHOULD'NT BE ANY MORE THEN $53.00. So when i got my first bill in march it was $52.87. GREAT!! But every bill up till now has been over $63. So i pay the bill and called sprint!! i have spent up to 8 hours on the phone trying to resolve the issue, i have called every month to get a $10 credit thats owed to me that keeps growing and to get the billing corrected. Every time i call they say they have fixed it and it wont happen again and still to this day they havent fixed it and it keeps on happening. THIS IS A STRAIGHT UP VOID OF CONTRACT!!! NOTHING ELSE!!!
AND YOU KNOW IF I CANCEL I'LL BE CHARGED $250 BECAUSE I VOIDED MY CONTRACT.
SOMEBODY PLEASE HELP!!!!
I’m DISGUSTED
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Inappropriate?I would look at your bill, see exactly what you getting charged for. Maybe a discount went away...or overage in minutes or texting. Tell us WHY you are getting charged, not just you are getting charged, if you want, post a scan the first 7 pages of your bill(thats all we need) and blank out phone numbers addresses etc for your privacy, and we can help...but just saying you keep getting charged $10 wont do any good, because I can't tell WHY.
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Inappropriate?If thats your sprint cell, I will look at your bill tomorrow when I goto work, I will tell you if I find anything...tomorrow night1 Comment
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Thnx..i hope you can help, but i doubt it everytime i call ..c/s says it has to be move up to a higher archy..(buisness retention dept)!!! I dont know if this is it but on my bill theres a $9.99 charge for sprint tv extra. which i shouldnt be getting charged for that ..even buisness retention dept said that! -
Inappropriate?um wow CS is stupid. that probably is the charge, um...what internet package do you have? like the $15? 25?1 Comment Add a comment
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ne chance you could call me at that number? whats the differance between the 2
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Inappropriate?Well one is just basic e-mail and internet, etc, um, how many phones do you have? I bet you subscribed to a channel...on your phone goto sprintTV and choose "My subscriptions"...it will show what channels u subscribed to.
If you have the $15 powervision or w/e then if you chose "Get more channels" or some option like that it will get you premium tv which would be included in the $25 pack. check the subscription thing on your phones in sprint tv...1 Comment Add a comment
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When i re-neg the contract..sprint tv premier was part of the agreement. It use to be the $25 plan. but for some reason B/R couldnt get it to work, so they had given a $10 monthly service credit for both phones to bring that $25 plan down to $15. Now heres were i get confused ..when i called in june and talk to paul in B/R because the problem hasnt been resolved..he dropped it to the $15 power vision, AND HE ASSURED ME NOTHING WOULD CHANGED BUT THE BILL. THAT I WOULD STILL BE GETTING SPRINT TV PREMIER AS AGREED IN THE ORIGINAL TERMS!!
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Inappropriate?He was just trying to get done with you most likely. If they lowering you down to a lowr plan, theres nothing they can do to keep your plan the same, basically he lied to you. Do you have multiple lines or single line? :/1 Comment Add a comment
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i HAVE 2 LINES THE PRIMARY 412-580 6302 AND MY LINE 412-607-4157
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Inappropriate?Call and tell them you want 10% off your bill each month for their mistake and for lying to you, or tell them you will cancel...THey should do it, and it's their fault for lying to you...trust me I hate our customer service also, I know how you feel...I deal with them every day, or whats better go in a store and tell the rep to help you, if you're in the store actually talking to someone they might help more.2 Comments Add a comment
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Well i called them, and u were right they lied!!!They said i had no contract, that it expired!! Which is hard to believe, because when you get 2 $500 phones for $300 total u have to re-new ur contract for 2 years. BUT, SINCE the trems of contract that were negotiated were outside what sprint could allow. they said my contract expired and was not re-newed!! BOY HOW convenient!! PEOPLE SUE FOR SHIT LIKE THIS!(BREACH OF CONTRACT)
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Well i called them, and u were right they lied!!!They said i had no contract, that it expired!! Which is hard to believe, because when you get 2 $500 phones for $300 total u have to re-new ur contract for 2 years. BUT, SINCE the trems of contract that were negotiated were outside what sprint could allow. they said my contract expired and was not re-newed!! BOY HOW convenient!! PEOPLE SUE FOR SHIT LIKE THIS!(BREACH OF CONTRACT)
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Inappropriate?Well have fun, since your out of contract you can do whatever you want :) Glad to be of assistance sort of haha ... Dont even know what I did lol...1 Comment Add a comment
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Well it kinda sucks now cause i have 2 touch phones which should of had service for them extended 2 more years. Its like having a race car, but no gas to drive it...
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Inappropriate?Why you're month to month, you everything the same except you're not locked in, I never saw why mobile companies needed contracts anyways, if they are good people won't leave lol...
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Inappropriate?I'm fighting with Sprint. I'm being charged early termination fees for a contract I didn't agree to. I have talked to the supervisor who basically said I'm out of luck. The representatives never documented my concern about going into a contract when I bought new phones (the old ones died). I told the sales rep I wouldn't buy the phones if it meant a new contract. I was assured it wouldn't start a new one, and so I bought the phones. I told the rep to make sure it was documented, and I was told it was. Now I'm being charged $400.00 because of the early termination and there are no notes in the system saying I ever questioned the contract issue. Sprint definitely sucks when it comes to customer service.
I’m angry and frustrated
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Inappropriate?I so sorry for you, someone obtained a cellphone in my name, and sprint was no help in getting the matter cleared.
I’m sad
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Inappropriate?That's weird, I've been a Sprint customer for 14 years and have had absolutely no problems renewing and changing contracts. Sounds like a fluke to me.
I’m unsure
