6.5.1 b13 on WM6.1 returns "An unexpected error occurred..."

I still have this problem too although i already use version 6.5.4.14. I use Samsung Omnia with the latest ROM i900DXIA5 WM 6.1.

I have the same exact problem

Hi, I have had the same problem on WM6.0 with the latest version of SB (german). My workaround is:
- go to "benutzdef. Backup (userdef. Backup?)
-> Systemdaten (systemdata?)
-> Systemeinstellungen (systemsettings?)
-> erweitert (advanced?)
-> uncheck Credential Manager

Voila, my backup works

I have tried the workaround above on my Fuze (new AT&T ROM) - that has not worked. Is there a permanent fix out there?

Almost the same exact problem as the original post...

I have a Sprint Touch Pro and a few weeks ago I purchased Sprite Backup and Terminator (HTC Upgrade Special ver. 6.5.4, Build 16) for it and it worked great. Recently I upgraded the Rom on my Touch Pro to an OS version that is based on WM6.5.

Everything on the phone works great but when I start Sprite Backup it goes to the "Preparing for backup" (Finalizing backup index) screen and counts up to about 27 or 28 seconds and then it crashes and gives the message "An unexpected error occurred. If the problem persists visit http://www.spritemobile.com/support/s...
When you close the error message it then returns to the main screen on the phone.

Anyone have any ideas why its not working?

I've got a HTC Touch Pro using a custom ROM, and have been for over 6 months.
I'm currently using Sprite Backup v 6.5.4 build 16.
A few days ago I did a restore, and noticed that my speed dials didn't get imported correctly. I didn't think anything of it at the time...

Today when I performed a backup, I got the same error message. I looked at my BackupLog.txt file and found the following:
Unhandled std::exception caught in unhandled_std_exception(): File format not recognised blobInformation.NumberOffset == 0x0000001C
At: .\SpeedDialMigrate.cpp:616

So I unchecked "Speed Dial" in custom backup and it worked! So, for now, this is my workaround.

Hopefully this can help somebody else...

I got a similar message when I tried to perform a restore when in flight mode.

The BackupLog.txt file was:

==== Log Start ====
Friday 2009/9/25 13:15:0 I Sprite.cpp 487 : Sprite Backup : BackupDemo_6_2_1_2275
Friday 2009/9/25 13:15:0 L ADeployOptions.cpp 183 : Loading deploy options file \Internal Storage\temp\Sprite Backup\DeployOptions.txt
Friday 2009/9/25 13:15:0 L ADeployOptions.cpp 188 : Deploy Options Not Found
Friday 2009/9/25 13:15:2 E Sprite.cpp 367 : Failed to read signature data
Friday 2009/9/25 13:18:45 E ApplicationBase.cpp 90 : Unhandled std::exception caught in unhandled_std_exception(): An error occurred accessing the SIM Manager API
HResult code 0x8800006B occurred in SimGetDevCaps

At: .\SimManager.cpp:73
OS Call Stack:
[1] 0x001C5E94
[2] 0x001A0E94
[3] 0x0019FFB0
[4] 0x001B28F8
[5] 0x001B2F80
[6] 0x0008B148
[7] 0x00057AE8
[8] 0x00050E0C
[9] 0x000446E4
[10] 0x00047A5C
[11] 0x00047B00
[12] 0x0001C9C8
[13] 0x00150F3C
[14] 0x00151C18
[15] 0x001524B4
[16] 0x00023D10

===== Log End =====

Restore was successful after I exited flight mode.

Perhaps this should be added to the FAQ's

I'm using 23071 version of WM6.5 on an HTC Kaiser. Unchecking "speed dials" under the PIM portion of the backup allowed it to generate the backup index without the error.

It's always easy for a company to say "Your running a customized version of the rom and we don't offer support for those." This ignores the fact I own a registered version of your product and you don't seem to mind my customized rom when you want us to beta test new versions of your program.

So glad we could act as guinea pigs once again and find errors you'll need to deal with even though you don't "support us". Pretty sure the speed dial issue has nothing to do with whether the rom is customized or not as I've had to uncheck it on previous versions of your product to make backup's work under new rom versions.

I can't even uncheck the speed dial successfully w/o getting the unexpected error. When I try to uncheck it, it keeps re-checking it until finally the error pops up.

Hi Beefstew83,

That doesn't even slightly sound related, turning the tick box on and off a few times, isn't the same as running the actual process. I know our staff will be keen to isolate what is happening there, almost sounds like a memory fault.

Guys, It looks like we have lumped a few issues people are having due to ROM's, an external application called credent clashing on a particular Sprite build, and now an unknown selection issue here together in a single thread, and therefore confusiing a few people,

Firstly, can you please open tickets here
http://spritesoftware.crmdesk.com/

We actually have a team of support engineers and testers to help you there,

I know, we need to streamline the Sprite Web Support pages, so we can funnel you to intense help systems like CRMDesk easier, and this should be updated soon by the web guys,

Also, yes we do test on many many ROMs, we have hundreds of devices here, but unfortunately all the ROM combinations, and app combinations on all devices can never be tested, and we do end up with edge cases due to the millions of users.

We hope to find where the issue is as fast as possible with you guys, and through CRMDesk we do, quickly

Julian

Julz,
I may have been using the PocketPC version (if it's even different than the WinMo version). I dl'ed a trial version of the Power Pack and installed the 655 Backup and it worked with no problems.

Well, a slight problem--it said it couldn't back up a system file on the SD card associated with Media Player on and I didn't even ask it to back up the SD card. I don't consider that a big problem tho.

Beefstew83

Thanks Beefstew83,

If you can take a few minutes and open a ticket on CRM we can still look at your logs and see whats happening with SD card,

Would like to get it 100% for you,

Many thanks

Julian

i recoverd from this error by doing a custom backup and deselecting everything in the 'personal database' section except the pim.vol entry. i think this happens when yo select both/all entrys in this section. and thats why sprite by default only select the pim.vol entry.

Hi Amin,

I'll pass this on to QA for verification,

If there is a bug in the tree logic, they should be able to fix for next release.

Many thanks

Julian