Recently active topics in Sunbelt Software

error is 'Risk definition update has failed'
'Download of thread definitions has failed due to internet connection problem,

The update has always worked but for some reason is now, not working.

Hank

Waiting for a solution !

I have now been without VIPRE for two weeks since version 3.1.2315 released. I have been unable to us Thunderbird e-mail on three different PCs. Earlier version worked fine. Have uninstalled VIPRE and am now using AVG Free until a fix is found. Contacted tech support and they could offer no solutions except to WAIT for a new release. Not a good answer. Something has been wrong between VIPRE and Thunderbird for some time it seems. I have had issues even while beta tesing.
I believe there are many users out there who are just as frustrated as I am.
Any help would be appreciated as I really don't want to scrap VIPRE. The problem appears to be mostly with XP machines and I have VIPRE 3.1.2315 on a Vista PC and it works fine.

Thanks

Ed E.
Lander, Wy

Email protection stops email downloads. I am using SSL ports 995 for pop3 and 465 for smtp. I configured this in advanced settings and email client (outlook) cannot

Outgoing server requres authentication and both in and out use SSL.

when i get up in the morning sometimes the vipre icon in the task bar is red and protection is turned off... what;s up\

How do I check the expiration date of my subscription?

I can't download updates - I keep getting an "out of date" message . it says my current version is 2271

For Windows Vista Ultimate,

When going to Control Panel --> Administrative Tools --> Services

Sunbelt VIPRE Antivirus Service is set to Automatic (delayed start)

Is this by default to improve system performance/boot-up?

I noticed for the newest version 3.1, the boot-up time when loading Counterspy v3 along with another Security Suite is much quicker (1 minute total) versus the original 3-4minutes before when using Counterspy v2.5

I'm assuming it's associated with the fact that it uses less system resources and that it has been set to delayed start to allow all other programs (including other security software) to load up first before it loads up.

Or am I wrong? I noticed if I switched "Sunbelt VIPRE Antivirus Service" to start up Automatic, then my boot-up time increased to 3 minutes again because I could see via task-bar that it was trying to load up first before everything else.

What are the default Active Protection settings (e.g. Which boxes are checked by default after installing the file)?

I notice there are three boxes to be checked:
1.) Notify me when CS blocks and quarantines known risks
2.) Prompt for action if CS determines that a program has suspicious characteristics
3.) Check files when they are opened or copied.

I notice that when Active Protection is on, only #1 is checked. Should the other two be turned on also? Or is there a risk of diminishing performance by turning those settings on?