Recently active topics in Sunbelt Software about CounterSpy
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  • 0 Replies 1 Follower

    Automatically Shutting OFF!!!

    I have had CounterSpy for a few months now. Since yesterday afternoon, it will scan upto the middle of my files and then STOP. It shuts the whole scanning process OFF then it shuts CounterSpy OFF. It ask to send error and I do but it continues each time I run a scan.
    Ginger Ginger asked this question on July 06, 2008 15:50. It's tagged counterspy, automatically shutting off, and scanning failure
  • 3 Replies 2 Followers

    Definitions download failure Last reply on July 06, 2008 04:14.

    Definitions download fails. starts OK proceeds for 20%, then clears. Have tried several times
    Have just installed Counterspy this is the first download
    Tassie Tassie reported this problem on July 05, 2008 13:11. It's tagged definitions failure
  • 0 Replies 1 Follower

    Is SBRC.exe always supposed to load at start-up?

    SBRC.exe always loads at start-up and the command prompt loads at the beginning showing it doing it's job (registry cleaning).

    I havnt used my computer in a month, and dont know whether this is a new feature (or maybe a new version of the program). I've never seen that file load previously since I've had this program since April 1st.

    The actual program itself works great. I dont know whether I have to reinstall the program, or maybe I just need to stop SBRC.exe from starting up? Or is it a necessary file to always start on boot?

    Thanks all
    riceorony riceorony started this conversation on July 06, 2008 00:00. It's tagged help me solve this confusion please!
  • 0 Replies 0 Followers

    I can't activate my registration renewal???

    I have just renewed my licence with order no. 080705182259300. However, when I try to activate the registration I am getting the error "activation key is invalid". The key I am using is PYYA3-GHEKX-NWW64-BY74A-PUXCC. Please advise asap.
    Khaled Khaled reported this problem on July 05, 2008 23:13. It's tagged renewal
  • 1 Reply 1 Follower

    Why boot-time scan on a VERY newly reformmated laptop? Last reply on July 05, 2008 19:05.

    Why did i get a boot-time scan when this computer was JUST reformmated yesterday and only connected to the internet for less then 4 hours behind a router and external SPI/NAT firewall??

    Just reformatted computer and installed Vista Ultimate with all service packs + updates. Installed a few other programs like adobe, aim, msn live, flashplayer, and shockwave player (nothing else). Then installed zonealarm forcefield and finally counterspy v2. Did a full scan and nothing detected (obviously because it's a newly reformmated computer). This morning I installed zonealarm Internet security suite and after being prompted to reboot, CS enters the boot-time (bootup) scan and deletes a file from quarantine (which is impossible because nothing was detected yesterday evening!)

    Quarantine file: 67c1ec09-a5b7-4dd8-8777-10303b293b48

    No filesharing or any downloading of any sort has occured during that time period (besides the above listed programs and possible drivers/etc. for the laptop)

    Is there any logs of what CS decided to delete?
    riceorony riceorony reported this problem on July 05, 2008 15:49.
  • 0 Replies 1 Follower

    Problem with registry scan

    When i do a scan of the registry counterspy find some security risk but when the scan finish it seems that aren't security risk to fix..Why it happen?
    thegladiator thegladiator asked this question on July 05, 2008 11:55.
  • 0 Replies 1 Follower

    Comodo's Shield and Counterspy at startup

    Got a wierd problem between Comodo ( a firewall ) and Counterspy (anti spyware ) . At startup Counterspy prevents Comodo system tray shield from coming up . But the program is running. if I either restart the service (counterspy) or disable the protection (counterspy's) the shield comes up. any ideas?
    Steve Steve asked this question on July 05, 2008 04:53. It's tagged wierd startup problem caused by counterspy
  • 0 Replies 1 Follower

    How to delete trojan mistakenly classified by CS as "ignored"

    How to delete trojan? The followng file was detected - "C:\Documents and Settings\Richard Boote\Local Settings\Temporary Internet Files\Content.IE5\P3AEF6MD\1215059274[1].exe." Although indicated for quarantine. it now reads as ignored. Please advise how to chnage classification and quarantine or delete. Thx. Rich
    rich rich asked this question on July 04, 2008 21:59. It's tagged counterspy, and trojan
  • 0 Replies 0 Followers

    counterspy as antivirus protection?

    does counterspy 2 remove viruses? the site says that you shouldn't renew subscriptions to mcaffee or symantec, that you can buy the VIPRE anti-virus when it is available. how long until this is available? what if my subscription runs out on symantec before VIPRE is available?
    Polly Polly asked this question on July 04, 2008 21:57. It's tagged vipre
  • 2 Replies 4 Followers

    Unable to update security definitions Last reply on June 25, 2008 21:33.

    When I start a security file definitions update, it goes verrrry slowly, and ultimately hangs after about 20 minutes. It takes Task Manager to end it. Can you help, please?

    Yesterday, when I attempted to open counterspy, it hung on the loading common libraries. Did an uninstall/reinstall, and this definitions update problem began when I first attempted to bring CounterSpy back up to current versions. V 2.5.1032, definitions 569
    Tom Tom reported this problem on June 25, 2008 19:39. Michael joined Tom and 1 other person reporting this problem. It's tagged definitions update
  • 0 Replies 3 Followers

    Update Download Error

    I try to download the most recent updates, and I get a messge "warning, there was an error downloading the files." I have version 2.5.1043 with the 835 definitions version. What should I do?
    MarkS MarkS asked this question on July 04, 2008 17:33. lindaAcademy Landon joined MarkS and 1 other person asking this question.
  • 2 Replies 1 Follower

    Why does windows configure CounterSpy every time I load it? Last reply on July 04, 2008 05:07.

    Whenever I try to do anything with CounterSpy (i.e. load the program, do a scan, perform manual updates) it repeatedly says "Please wait while Windows configures Sunbelt CounterSpy". I can cancel out of the multiple load bars to get into it but it is very annoying. It has only started doing this in the last few weeks. I am running Vista and my CounterSpy version is 2.5.1043
    Requiem Requiem reported this problem on July 03, 2008 01:12. It's tagged windows incompatability
  • 1 Reply 2 Followers

    I would love to try CounterSpy, if I could actually install it..need help! Last reply on July 03, 2008 19:03.

    I have downloaded Counter Spy 3 different times and each time I have tried to get it to install I get an error message stating that error 1720 there is a problem with this windows installer package. A script required for this install could not be run. Contact your support personnel or oackage vendor. custom action setexistingproduct script error - 2147024770; line ... (and that is where it ends) when I called Sun they sent me some link but it was for windows xp or something becausee wouldnt work with their link either.
    johnf0527 johnf0527 asked this question on July 03, 2008 18:37. It's tagged counterspy, install, vista, and error
  • 1 Reply 1 Follower

    Why can't I remove security risks? Last reply on July 03, 2008 16:51.

    Since I've had CounterSpy, after each scan I've removed all detected risks. For the past two weeks, all I've been able to do is quarantine them. When I try to remove them, I get an error message that says: Security Risk Cleaning Failed...please rescan machine.
    Kara Kara reported this problem on July 03, 2008 16:03. It's tagged help
  • 1 Reply 2 Followers

    Trojan.WinlogonHook.Delf.A keeps reappearing !! Last reply on July 02, 2008 19:44.

    CounterSpy is removing Trojan.WinlogonHook.Delf.A on a nightly basis. Any idea on how to fine/remove the culprit file that must be reloading this spyware?
    kbaker kbaker asked this question on July 02, 2008 18:54. It's tagged trojanwinlogonhookdelfa
  • 3 Replies 3 Followers

    Automatic Updates Not Working Last reply on June 25, 2008 22:48.

    I am running CounterSpy V 2.5.1043. The Automatic Updates property is ON. However, CounterSpy does not seem to download definition files unless I do it manually.

    Assistance, Please.

    Thank You
    Tom Tom reported this problem on June 25, 2008 21:40. Neil T also has the problem Tom reported. It's tagged automatic updates not automatic
  • 1 Reply 1 Follower

    Why does Counterspy stop and ask permission for supposedlly well known applications? Last reply on July 01, 2008 14:37.

    Why is it that Counterspy does not recognize legitimate processes such as Windows and other well known software applications? It is very annoying that the pop-up window stops all kinds of legit applications that should be standard procedure for a software like Counterspy to know about.
    Best regards
    TBerg
    TBerg TBerg started this conversation on July 01, 2008 12:39. It's tagged annoying pop up window stop legitimate well knwon software spplications aks for permission
  • 1 Reply 1 Follower

    Why does Counterspy stop and ask permission for supposedlly well known applications? Last reply on July 01, 2008 14:33.

    Why is it that Counterspy does not recognize legitimate processes such as Windows and other well known software applications? It is very annoying that the pop-up window stops all kinds of legit applications that should be standard procedure for a software like Counterspy to know about.
    Best regards
    TBerg
    TBerg TBerg started this conversation on July 01, 2008 12:51. It's tagged annoying pop up window stop legitimate well knwon software spplications aks for permission
  • 1 Reply 2 Followers

    I do not want to buy a spyware removal program from Virtumonde I have Counterspy. Last reply on July 01, 2008 13:17.

    I have Virtumonde Spyware. Counterspy does not detct it. How do I get counterspy to remove it?
    Blazing Blazing reported this problem on June 30, 2008 21:06. It's tagged virtumonde spyware not detected or removed by counterspy
  • 2 Replies 2 Followers

    What is happening? Last reply on June 30, 2008 19:32.

    I think my CounterSpy has gone to sleep on me. During the last scan, it detected 20+ risk but only removed 2. Items identified as "spyware" by other pgms are not deleted by CS. Got me a bit worried whether it's working properly or not? Arlie
    Arlie Arlie asked this question on June 30, 2008 18:55.
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