Sunbelt Software

How to delete trojan? The followng file was detected - "C:\Documents and Settings\Richard Boote\Local Settings\Temporary Internet Files\Content.IE5\P3AEF6MD\1215059274[1].exe." Although indicated for quarantine. it now reads as ignored. Please advise how to chnage classification and quarantine or delete. Thx. Rich

does counterspy 2 remove viruses? the site says that you shouldn't renew subscriptions to mcaffee or symantec, that you can buy the VIPRE anti-virus when it is available. how long until this is available? what if my subscription runs out on symantec before VIPRE is available?

I try to download the most recent updates, and I get a messge "warning, there was an error downloading the files." I have version 2.5.1043 with the 835 definitions version. What should I do?

I have downloaded Counter Spy 3 different times and each time I have tried to get it to install I get an error message stating that error 1720 there is a problem with this windows installer package. A script required for this install could not be run. Contact your support personnel or oackage vendor. custom action setexistingproduct script error - 2147024770; line ... (and that is where it ends) when I called Sun they sent me some link but it was for windows xp or something becausee wouldnt work with their link either.

CounterSpy is removing Trojan.WinlogonHook.Delf.A on a nightly basis. Any idea on how to fine/remove the culprit file that must be reloading this spyware?

My orderid=080702021649779

I just bought Personal Firewall for my son's Laptop. I already installed the trial version prior to ordering it to test it. Now I'm trying to enter the License number in the registration wizard but when I click next it says "Error checking license number#". I know I'm entering the right numbers.

I tried 10 times to register it without any success. I downloaded the trial version from your website on my desktop and then installed it on his Laptop because he has problem with his laptop since last week. Please let me know what to do.

Sam

I have installed magicJack VoIP phone; my SBPF [Kerio] will not pass it. How do I fix this?

I think my CounterSpy has gone to sleep on me. During the last scan, it detected 20+ risk but only removed 2. Items identified as "spyware" by other pgms are not deleted by CS. Got me a bit worried whether it's working properly or not? Arlie

For quite some time, when I try to run Updates, I get a message that says it is unable to download, please try again later. I have version 2.1.917 - Definition version 831. Just now, on Startup, Windows gave me an error message telling me to upgrade Counterspy, but I cannot - help! I have Windows XP Pro.

Also, Countersply has stopped running programmed scans more recently.

I have gone through the Knowledge base - my problem is not there. I have looked on Counterspy Home page, but it only talks about upgrading from Version 1 - I have Version 2.1.917.

If I have to Uninstall, then re-install, will I lose my current subscription I have already paid for? I will need complete instructions on how to do this. TY!

I've just run my first full scan using CounterSpy, and among the security risks detected was Hoax.Win32.GSMgen.j. Its Risk Level is listed as High and the advice is to REMOVE it, which I think most people would agree gives the impression that this is a threat of some significance. However, upon clicking the link to Learn more about this item, I read that this threat type is Joke Program, low risk software which "should not harm your machine or compromise your privacy and security unless it has been installed without your knowledge and consent. A Low Risk Software application may be a program that you knowingly and deliberately installed and that you wish to keep. Although some Low Risk Software programs may track online habits -- as provided for in a privacy policy or End User License Agreement (EULA) -- or display advertising within the applications themselves, these programs have only vague, minimal or negligible effects on your privacy." In addition, it is categorized as a joke program, "software that is designed to mimic the actions of a virus but is not malicious and does not harm the machine."

All of that seems extremely inconsistent with the High Risk Level description of software that is "typically installed without user interaction through security exploits, and can severely compromise system security. Such risks may open illicit network connections, use polymorphic tactics to self-mutate, disable security software, modify system files, and install additional malware. These risks may also collect and transmit personally identifiable information (PII) without your consent and severely degrade the performance and stability of your computer. "

Please explain how this software can be both Low Risk and High Risk at the same time.

I have Counterspy 2.5.1043 and the system says the most current Def Version is 807, but the system status tab says "Def Version Out of Date".....what is most current Def Version?

Ads a new customer, I was told to enter "no password" but when I did I was called invalid. Great way to greet a new/potential customer. Couldn't call, as suggested because they were closed. How can I sign up if they don't allow me to sign in?

I have CounterSpy 25.1032 Version 803 which will not update or run. My operating system is Vista SP1 Utlimate. My software seems to be corrupted. Can I download a new copy? Tried rebooting numerous times. Has been operating trouble free until version 803.

My subscription has expired and I want to renew for 2 computers, but when I try to renew my subscription it says 19.95 for both and not the 24.96 for 2 computers. How do I renew with 2 licenses for for my computers at the 24.96?

Counterspy will download new defintions files, but cannot merge them. Also, when I try to open Counterspy, it gives me an error message "connection denied to scan engine - may be running a scan" when it is not. I have tried using the reset tool provided in another thread about this issue, still no luck.
What do I need to do to fix this?

My version 2.5.0.1043 stops working on windows Vista. When I try to restart it it says: "Could not start the counterspy service. To restart, please reboot your computer." When I do, it starts up, but then stops running again. I also can't update. What do I do to fix this?
Bruce G

I have a subscription to counter spy, but I bought a new computer. How do I install counter spy on my new computer, I don't have a cd.

Hello. My CounterSpy scheduled scans, one for each day of the week, have disappeared from the schedule list, and I cannot add any new ones. I can try, but when I click 'update schedule', it doesn't update. What may be the problem?

i can not upgrade my my counter spy version

Microsoft is moving away from Outlook Express and going to "Windows Live Mail" client. Will there be a version of IHateSpam that is compatible with "Windows Live Mail"?