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Active Protection Disabled- system lock up
Vipre shield turns red then announces active protection is not running followed by system lock up. Anyone else have this problem. I must reboot my system- sometimes several times.
I’m not happy
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Inappropriate?Thank you for posting.
Do you have any other security programs installed on your computer? The two active monitoring systems may be conflicting, so try turning on of those off.
Regards,
Jason Layman -
Inappropriate?I have counterspy and trend micro. This all happened all of a sudden. The two have been working together fine for the past three months -
Inappropriate?AJ,
You may want to try an uninstall and reinstall of the program as well to work out any kinks there may be or if one of the AP files became corrupted.
1.Click 'start', and click 'control panels.'
2. Double Click on 'Add or Remove Programs.'
(VISTA: Double click 'Programs and features.')
3. Please look for VIPRE.'
4. Click 'Change'.
5. You will receive a prompt that asks you 'Remove All Items'. Please choose 'Yes' and click 'next.'
6. Please follow the rest of the prompts until you are able to click 'Finish.'
7. You will be asked to restart your computer, please do so.
When your computer comes back up...
1. Click on the following link to install VIPRE http://go.sunbeltsoftware.com/?linkid...
2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.
3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.
4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.
5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.
Regards,
Jason Layman -
Inappropriate?Sorry about that, I see your running CounterSpy, in this case use this link to download CounterSpy, http://go.sunbelt-software.com/?linki... The rest of the instructions remain the same just replace VIPRE with CounterSpy.
~ Jason
