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After installing Vipre Enterprise, I am unable to logon to the Admin Console.
After installing Vipre Enterprise, I am unable to logon to the Admin Console. I receive the message that "User is not authorized to logon to CounterSpy Service"
I created the CSEAdmin SG upon installation and insured my account was a member. My acct is also a domain admin.
I created the CSEAdmin SG upon installation and insured my account was a member. My acct is also a domain admin.
I’m frustrated
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Inappropriate?Rglide,
Please give us a call at 1-877-673-1153 ext. 500, or email us at support@sunbeltsoftware.com
I would like to get you in touch with a technician who can troubleshoot this issue in a more real-time environment. It is possible that you are just trying to login to the local computer, and not the domain at the login screen. -
Inappropriate?I have the same problem on SBS 2008. It seems that the CSEAdmin security group was not created by the installer even though I asked it to. I have tried to manually create a group with this name and make my account a member of it but it hasn't worked. Any ideas?
I’m stuck
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Inappropriate?Problem solved. Because I was using WIndows Server 2008, UAC was not allowing me to log into the console. Once I disabled UAC, I could log in. Now I just have to figure out how to disable UAC on a by-application basis.
Thanks to Josh H of Sunbelt.
I’m Thankful
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Inappropriate?OK.. Here is the answer to the issue:
1. UAC MUST be disabled. There are hidden prompts that you will never see that require elevation; and if UAC is enabled then a brick wall will be encountered. Granted; this would be programitically corrected; but this is a sure workaround.
2. If you opted to have the installer create the CSEAdmin group; then you MUST add users to that group via domain or local users, prior to attempting to login; You might also want to add the CSEAdmin group to the Enterprise Admin or Domain Admins group; but that is your call; otherwise you are going to have to be very granular in the permission sets assigned to the CSEAdmins group.
3. Vipre now supports installing the agent on the same PC as the console. The workaround for this is to perform the install; presumably after UAC has been disabled; the in the default policy; goto the edit button on the Agent screen and check the box to change the hostname to use IP address (click both). Now you can add the console server to the deployment group.
These are three of the most basic installation questions that I have encountered. Hope this helps.. I know none of these are listed in the FAQ's or if you search on the Viper platform. I have requested even as recent as yesterday to have this solutions seperated and added to Sunbelts knowledgebase.. I guess they will wait until enough people start asking before they do it.. I dunno...
Hope this helps.
Ty Carter
Sunbelt Software Partner
Strategic Network Consultants, Inc.
524 East 9th Street
Washington, NC 27889
252-946-0351
