Automatic Updates Not Working

Hi Tom,

thanks for the post! CounterSpy automatic updates will NOT run if your computer is in a sleep, standby or hibernation mode. You can either turn hibernation off or simply reschedule CounterSpy to update at a different time. The automatic updates should also be scheduled at least an hour prior to the scheduled scans.

Also, if CounterSpy does update at 1am and then we release an update at 8am CounterSpy will show the definitions as being out-of-date until you manually update or the next scheduled update occurs.

If you continue to experience any more problems please feel free to contact our support team at support@sunbelt-software.com and we will have someone work directly with you.

Thanks,
~Tim