Automatically Shutting OFF!!!

I have had CounterSpy for a few months now. Since yesterday afternoon, it will scan upto the middle of my files and then STOP. It shuts the whole scanning process OFF then it shuts CounterSpy OFF. It ask to send error and I do but it continues each time I run a scan.

I’m frustrated!!!

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TimN, Employee, replied on July 07, 2008 13:05

Hi Ginger,

Thanks for posting. I would like to collect some information regarding this issue so we can get it resolved in the program.

1.Please open CounterSpy and click on the ‘View’ menu.

2.Choose ‘Settings’ and then click the ‘General’ button.

3. Under Scan Display options, choose the option that says ‘Display the progress bar with the progress text. Custom scans will display the animation.’

4. Please run another scan with CounterSpy and when the scan gets stuck, please email us with the file name or registry key name that it is getting stuck at.

Thanks,
~Tim

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brooks replied on August 06, 2008 22:32

i have the name of the file that the scan gets stuck on

I’m confident

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