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Black Friday License upgrade only resets to 365 days... what gives?
I first purchased your product about 2 months ago, and had about 315 days on my license. I just installed the code for the Black Friday sale addition, and expected 680 days on my license. It looks like the counter was only reset to 365. What can I do to correct this?
I’m confused
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Inappropriate?Hello, Thank you for your post and I do apologize for the confusion. The subscription you purchased on Black Friday is to be used after your first subscription expires. Please re-enter your first subscription registration key to continue with your first subscription and upon expiration please enter the new registration key from the new subscription you purchased on Black Friday.
If you have any questions or need any assistance please let me know, you may reach me at 800-336-3166 or by email, onlineshop@sunbeltsoftware.com.
Thank you,
Laura
