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Blocking regular programs
First of all, I am disappointed with the response time to my emai I sent to your "live chat" support person. I emailed a question last night and I still have not received a response. Some problems I have been having are: printer being blocked from printing from our WordPerfect program, also I am unable to view my email from Microsoft OutLook Express. This protection from Vipre seems to block regular programs we use daily. Any help on these matters would be greatly appreciated. I have downloaded Vipre and your firewall protection for the free trial because I am looking for decent protection....so far I am questioning whether or not I will purchase your products. Linda Pless
I’m frustrated
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Inappropriate?I apologize for the slow response time.
1. Within VIPRE, go to View > Manage Malware > Always Allowed.
2. From here you will be in the “Always Allowed” list, which lists everything you have set VIPRE to ignore, whether it be through an Active Protection popup or a scan.
3. To manually add something to the list, select the “Add” button at the bottom.
4. Now you will have to navigate to the folder of the program you want to allow, which is the first option. If its just a single file, select the third option, Allow files by file name only, and navigate to the specific file. If you are unsure what file or folder to add, just email me back with the information VIPRE flagged, and I’ll let you know what to add.
Once you have added the file, you should see it listed in the Allowed List section and VIPRE should not flag this file or program anymore.
If you need anymore help, just let me know.
Ticket 247946
I’m happy
