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bluescreen triggered by deep scan in Vista SP1
a manually initiated deep scan crashes Vista SP1 with a bluescreen within 10 minutes. however a scheduled (automatically initiated) deep scan runs successfully to completion; the scheduled scan woke Vista from standby before running.
Vipre is run with its default settings. concurrently with Firefox 3 and Zone Alarm firewall (windows firewall is disabled). Vipre's software version info is provided in the attached image.
the remedy appears to be to disable the screen saver (set it to "none") after which the scan proceeds normally.
Vipre is run with its default settings. concurrently with Firefox 3 and Zone Alarm firewall (windows firewall is disabled). Vipre's software version info is provided in the attached image.
the remedy appears to be to disable the screen saver (set it to "none") after which the scan proceeds normally.
I’m easy workaround makes me unconcerned
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Inappropriate?Thury,
Thanks for letting us know. When you run a manual deep scan with your screen saver set, this generates the bluescreen? Or do you mean by disabling your screen saver, Vipre wont wake your computer to run a scan?
Regards,
Jason Layman1 Comment
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This answers the question
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Jason, sorry for the ambiguity. the bluescreen occurs when screen saver is active and manual deep scan is attempted while the computer is awake (not in standby) -
Inappropriate?Thury,
Okay, so you're saying the screen saver is turning on during the deep scaning process and that's when it bluescreens?
Is this a normal windows screen saver or one you received elsewhere?
Regards,
Jason Layman1 Comment Add a comment
This answers the question
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the screen saver is one of Vista's native ones.
since i have not watched the scan in progress, i cant say whether the saver actually appears before the crash. i can only presume that its appearance coincides with the crash because the time feels right. that presumption, and the text of the bluescreen, led me to suspect the screen saver and disable it.
if you wish, i can do the crash again and measure the delay between initiating the scan and the crash. if that matches the saver's wait time, that would further implicate the saver.
the bluescreen text mentioned something about a video driver timeout recovery. unfortunately it appears too briefly to quote exactly. -
Inappropriate?Thury,
Can you send me an email with your system information file? I may have to get some additional information from you as well.
System Information:
Please go to Start/Run and type in winmsd. Click Ok. Now go to the File Menu and choose Save. Save this export to your desktop and call it system information. Once it is done, please attach this file to your email.
Email: jasonl@sunbelt-software.com
Thanks,
Jason Layman -
Inappropriate?SBTIS.sys is your problem with blue screen from vipre. go to MiniDump on your vista and this is what will come up. Vipre will send you fix.
