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Cannot update CounterSpy schedule, previous schedule disappeared
Hello. My CounterSpy scheduled scans, one for each day of the week, have disappeared from the schedule list, and I cannot add any new ones. I can try, but when I click 'update schedule', it doesn't update. What may be the problem?
I’m confused
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Inappropriate?Hey Tim F,
Thanks for the post!
Something may have become corrupted within the CounterSpy user Data files. I'd recommend resetting the user data. You can run the utility below to reset CounterSpy's user data.
http://www.sunbelt-software.com/ihs/c...
If you get any security warnings you'll have to allow them.
If you continue to experience any more problems please feel free to contact our support team at support@sunbelt-software.com and we will have someone work directly with you.
Thanks,
~Tim
1 person says
this answers the question
1 Comment Add a comment
This answers the question
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Thank-you. That did fix it. -
Inappropriate?Thank you! The fix was quick, easy, and very satisfying. My frustration level is back to its normal practically nonexistent state. I hope your day goes well. Blessings.
Tom
I’m thankful
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Inappropriate?Thank you. This is second time in the past week that I've had to do this and it just started last week. Any suggestions as to why it's started? Will I have to add this to me list of routine tasks?
I’m happy for now but not exactly confident that it will continue.
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Inappropriate?Thanks for fix.
