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Can't Scan
I have just installed the latest version of Counterspy and when I tried both a quick scan and a deep scan I get the message that Counterspy had a problem and I should contact you. can you help me
I’m frustrated
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Inappropriate?Peter, When you have it run the scan, does it freeze part way into it, or does take a little while then it freeze's?1 Comment
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It runs quite a while and I leave the room so I don't disturb the scan. When I return the program has stopped and the message is posted on my screen. -
Inappropriate?It starts to run and runs a while and I have been leaving the room since I didn't want to touch the computer during a scan -
Inappropriate?Peter, Try this, open counterspy, click file then settings, click scan options. In here uncheck the Rootkit detection option for the quick, deep, and custom scan. then try and run another and see if it still freeze's.1 Comment Add a comment
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Peterh: I tried what you suggested, but I still get this message: "Your scan has failed. If this continues please contact technical support".
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Inappropriate?Peter, Lets try and disable threatnet, open Vipre again, then click file then settings.
In here uncheck the box for threatnet, then click apply and see if the scans still freeze.1 Comment Add a comment
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Last night i got the quick scan to run by turning off my AVG anti-virus protection. I believe there is an unresolved conflict between the programs. Also I had been setting the scan to disregard external drives since I have nothing in them at the moment. T unchecked that feature as well. tonight I'll turn off AVG before the scheduled deep scan and see what happens there. I'll let you know monday.
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Inappropriate?Peter, Ok let us know the outcome.
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Inappropriate?Strange: Fiday night The program ran a deep scan with the virus checker off just fine. Earlier I had done a quick scan with it off. Saturday night the scan ran fine with virus checker on. Then last night there is no record of CounterSpy even attempting a scan. Previously, I got the message that the scan had failed, but not last night.
Peter Jackson -
Inappropriate?Peter, Try and re-schedule the scan for a time when you can watch it to see if it still freeze's.
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Inappropriate?Last night a deep scan ran fine automatically. I don't know why it skipped the 9th. deep scans are taking about an hour, so I havn't had time to watch a scan now. I'll just keep checking the auto scans until I do.
I’m thankful
